Role Overview As an Aggregator
- Assistant Manager, you will sit at the intersection of operations, tech, and marketing. You will manage digital menu catalogs, discount configurations, and aggregator integrations to ensure a frictionless ordering experience for our guests across all delivery platforms.
Key Responsibilities
1. Discounting & Menu Operations
- Configure promotional discounts on internal systems and verify accurate setup across third-party aggregator channels.
- Troubleshoot and resolve offer or menu configuration discrepancies between internal platforms (JFL) and partner aggregators.
- Conduct Root Cause Analyses (RCAs) for configuration errors, partnering closely with internal and external tech and product teams.
- Build scalable processes and monitoring reports to minimize human error in promotional setups.
- Design and execute various discount and pricing experiments on aggregators to optimize conversion and revenue.
- Maintain complete menu integrity, ensuring items and prices are accurate and up-to-date across all delivery platforms. 2. Store Operations Management
- Facilitate smooth digital onboarding for recent restaurant openings on aggregators through timely and precise documentation.
- Resolve store-level escalations regarding operational store availability, menu and discounts.
- Manage ad-hoc operational requests including temporary store closures, timing modifications, store contact details etc. 3. MIS & Analytics
- Generate and distribute daily performance reports tracking core business metrics.
- Build clear, structured analytical views to evaluate ongoing pricing, discount, and promotional experiments. Candidate Profile & Skills Required
- Process Aptitude: Strong ability to quickly understand, navigate, and troubleshoot complex internal systems and digital workflows.
- Stakeholder Management: Exceptional communication skills to collaborate effectively with internal cross-functional teams (Tech, Product, Marketing) and external partners (Aggregators).
- Data Fluency: Sound proficiency in MIS, reporting, and basic data analysis (Excel/Google Sheets capability preferred).