1. Core Responsibilities Deposit Operations Account Servicing & Closures
- Process routine account closures across defined closure types (voluntary, involuntary, dormant/inactive, fraud-related, death/estate) following the documented decision tree and non-post rules.
- Execute account maintenance requests: address/contact updates, hold placements and releases, beneficiary updates, and account status changes within system-of-record
- Money Operations daily oversight and daily tasks ACH & Money Movement
- Process ACH exception items (non-post exceptions, returns, NOCs) according to NACHA return code guidance and internal SLA timers; escalate volume spikes above the automation trigger threshold.
- Support 5-Days-Early (5DE) routing exceptions and inbound/outbound file reconciliation tasks.
- Perform first-line review of Positive Pay exception queues and flag suspected file-formatting anomalies (e.g., check-number leading-digit mismatches)



rather than auto-rejecting items.
- Non post payments exceptions.
- Reconciliations. Card Management
- Process card reissue and hotlist requests per fraud/disputes agent instructions; confirm Account Updater eligibility for recurring-biller cards prior to reissue.
- Support plastic card lifecycle tasks: activation exceptions, PIN reset processing, and card control object review (read-only queue triage). Regulatory Complaints Intake
- Log incoming CFPB/FDIC/state regulator complaints into the complaints management system with accurate categorization; route to the appropriate bank-partner workflow (case-by-case or monthly-reporting model depending on partner).
- Track SLA clocks and flag cases approaching aging thresholds for supervisory attention.

📌 Deposit Operations Associate (Bengaluru)
🏢 PwC
📍 Bengaluru