Experience: 5
- 8 Years Location: Hyderabad Notice Period: Immediate Joiner/ If serving Max Nov Joiners Requisition ID: 50777 Interview type : Both L1 and L2 F2F on same day Shift time : 1 to 10pm Work mode: 4 days in office 1 day WFH Mandatory

Skills:
Role : ServiceNow Analyst Skill : ServiceNow , ITSM, ITOM, CMDB, Discovery, service mapping.

Location:
Hyderabad

Experience:
5 to 8yrs Employment Type: Full time

About the Role
We are looking for a skilled ServiceNow Developer with hands-on experience in ITOM, ITSM, CMDB, Discovery, and Service Mapping. The ideal candidate will be responsible for designing, implementing, and enhancing ServiceNow solutions that improve IT operations visibility, automate infrastructure discovery, maintain CMDB data accuracy, and support IT service management processes across the enterprise.

Key Responsibilities
- Design, develop, configure, and customize solutions on the ServiceNow platform.
- Implement and support ITOM modules, including Discovery, Service Mapping, and CMDB.
- Configure and maintain CMDB, ensuring data quality, governance, and compliance with ServiceNow best practices.
- Deploy, configure, and troubleshoot ServiceNow Discovery for automated infrastructure and application discovery.
- Configure and maintain Service Mapping to provide end-to-end visibility of business services and application dependencies.
- Manage and troubleshoot MID Servers and related integrations.
- Support and enhance ITSM modules, including Incident, Problem,



Change, Request, and Knowledge Management.
- Develop and customize Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
- Build and automate workflows using Flow Designer and ServiceNow Workflows.
- Develop integrations with third-party systems using REST and SOAP APIs.
- Collaborate with stakeholders, infrastructure teams, and architects to gather requirements and deliver scalable solutions.
- Perform platform upgrades, patches, and enhancements.
- Troubleshoot and resolve production issues while ensuring platform stability and performance.
- Follow ServiceNow development standards, governance policies, and security best practices. Mandatory Skills
- 5+ years of hands-on experience in ServiceNow Development
- Strong expertise in:
- ServiceNow
- ITOM (Must Have)
- Discovery (Must Have)
- Service Mapping (Must Have)
- CMDB (Must Have)
- ITSM Modules (Must Have)
- Flow Designer
- Business Rules
- Client Scripts
- Script Includes
- Hands-on experience with:
- MID Server Installation, Configuration, and Troubleshooting
- Identification and Reconciliation Engine (IRE)
- CMDB Health Dashboards
- CI Class Management
- CSDM Framework
- Experience integrating ServiceNow with external applications using REST/SOAP APIs.
- Strong debugging, troubleshooting, and problem-solving skills.
- Experience working in Agile/Scrum environments. Rgds Yakesh

📌 Servicenow Developer (Hyderabad)
🏢 Incedo
📍 Hyderabad