Team Leader
- Digital Marketing Operations | Hyderabad

Location:
Hyderabad Work Mode: Work From Office Shift: 24x7 Rotational Shifts & Rotational Week Offs Role Overview Looking for an experienced Team Leader to manage Digital Marketing Operations, drive team performance, ensure SLA/KPI delivery, handle escalations, and support process excellence in a fast-paced environment.

Key Responsibilities
- Lead, coach, and develop a team of operations specialists
- Manage KPIs, KRAs, SLAs, Quality, Productivity, Attrition & Shrinkage
- Conduct audits, coaching sessions, 1:1s, team huddles, and performance reviews
- Handle customer/client escalations and operational troubleshooting
- Drive process improvements and cross-functional collaboration
- Manage workforce planning, attendance, resource allocation, and team engagement
- Ensure adherence to company policies and operational standards Required Skills
- Team Management / People Management
- Stakeholder Management
- Performance Management & Coaching
- Quality & Operations Management
- SLA, KPI & KRA Management
- Root Cause Analysis (RCA)
- Escalation Handling
- Customer Success Mindset
- Excellent Communication Skills
- Omnichannel Operations (Voice,



Chat & Email)
- Strong Analytical & Problem-Solving Skills Experience Preferred
- 3-5 Years as Team Leader in Digital Marketing Operations / Ad Operations / Troubleshooting Support Alternate
- 7+ Years in Digital Marketing (Meta Ads, Amazon Ads, Microsoft Ads, Search/Display Advertising) with 3+ Years as TL
- OR 7+ Years in Customer Support/BPO Operations with 4+ Years as TL
- Minimum 1 Year experience managing Voice, Chat & Email channels Eligibility
- Graduate Mandatory
- Versatile for 24/7 shifts
- Immediate Joiners Preferred Naukri Keywords Team Leader, Operations Team Leader, Digital Marketing Operations, Ad Operations, Campaign Operations, People Management, Team Handling, Escalation Management, SLA Management, KPI Management, KRA, Workforce Management, Customer Support, BPO Operations, Quality Management, Performance Management, Coaching, Mentoring, Stakeholder Management, Root Cause Analysis, Voice Process, Chat Support, Email Support, Omnichannel Operations, Digital Marketing, Meta Ads, Amazon Ads, Microsoft Ads, Gurgaon Jobs, Work From Office, Immediate Joiner.

📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad