- Making outbound calls (telecalling) to customers/clients for coordination, follow-ups, issue resolution, and service updates.
- Handling and Training customers on mobile and desktop applications.
- Preparation of Daily MIS report.
- Handling Customer queries and providing solutions.
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to Operations Manager
- Extensively calling up and communicating via other media, multiple stakeholders on a daily basis Requirements
- Efficient in handling and communicating with customers
- Ownership and accountability.
- Ability to listen and active problem-solving skills
- Positive interpersonal skills, excellent verbal communication & basic written communication
- Advance knowledge of Excel
- Decent knowledge of mobile apps and desktop applications.
- Qualification: High school degree or equivalent
- Having prior experience in the transportation industry will be an added advantage.
- Knowledge of regional language
- Ready to work 6 days a week