Job Title: Facility Manager Company: Urbtech India Developers Pvt. Ltd.

Location:
Okhla Industrial Area / Noida Sector 127 (Site A/B)

Job Type
Full-time

About the Role
Urbtech India Developers is looking for an experienced Facility Manager to oversee end-to-end facility operations at our corporate/office site in Okhla or Noida Sector 127, with extended responsibilities across multiple sites. The Facility Manager will:
- Ensure a safe, clean, and efficient working environment by managing housekeeping, security, pantry/admin, and MEP coordination.
- Deal directly with clients/tenants and resolve maintenance issues promptly.
- Take full charge of 1 AMC (Annual Maintenance Contract) and 1 NOC (Network Operations Center), ensuring service delivery, compliance, and performance.
- Coordinate with the Head Office for all facility-related approvals, budgets, vendors, and escalations.
- Keep constant sync with other company sites to ensure standardized operations, reporting, and best practices.

Key Responsibilities
Overall Facility Operations and Client Interface
- Take complete charge of day-to-day operations of the office/corporate facility and associated sites.
- Act as the primary point of contact for clients/tenants regarding maintenance requests, service complaints, and space-related issues.
- Resolve maintenance issues quickly, ensure client satisfaction, and maintain a professional relationship.
- Maintain high standards of cleanliness, hygiene, safety, staffing, and overall client experience.
- Monitor and optimize facility-related costs (OPEX) and ensure budget adherence. Housekeeping and Hygiene
- Plan, supervise, and evaluate housekeeping operations for all floors, common areas, restrooms, and external zones.
- Ensure proper waste management, disposal, and compliance with environmental/safety norms.
- Maintain inventory of housekeeping consumables and equipment; coordinate procurement as needed.
- Handle complaints related to cleanliness and hygiene promptly and record actions taken. Security and Safety
- Manage security operations, including staffing, shifts, access control, and surveillance systems.
- Ensure implementation of security protocols: visitor management, gate passes, vehicle monitoring, and emergency response.
- Coordinate with fire safety agencies and ensure compliance with fire norms and statutory requirements.
- Conduct periodic security drills, incident reviews, and file necessary reports to the Head Office. Pantry and Admin Support Services
- Oversee pantry operations: stock management, menu planning, hygiene, and quality of food and beverages.
- Ensure vendor compliance with food safety and hygiene standards.
- Monitor pantry usage, costs,



and service levels; address grievances of employees and clients.
- Manage administrative support functions: reception, concierge, guest handling, and internal coordination.
- Coordinate with internal departments for office moves, seat changes, furniture, and infrastructure support. MEP Coordination and Maintenance (Including AMC and NOC)
- Liaise with internal teams and external vendors for mechanical, electrical, and plumbing (MEP) maintenance across all sites.
- Coordinate routine and preventive maintenance of:
- HVAC / air-conditioning systems
- Electrical systems (lighting, distribution, DBs)
- Plumbing, water supply, and drainage systems
- Firefighting systems and pumps
- Take full ownership of:
- 1 AMC (Annual Maintenance Contract):
- Ensure the AMC vendor fulfills contractual obligations and SLAs.
- Monitor service levels, response times, and quality of work.
- Conduct periodic reviews and performance audits.
- Prepare and submit reports on AMC status, issues, and resolutions to the Head Office.
- 1 NOC (Network Operations Center):
- Ensure smooth facility operations and support for the NOC environment.
- Coordinate with technical/network teams and vendors for any infrastructure-related issues.
- Maintain high uptime, cleanliness, security, and environmental conditions as required for NOC operations.
- Ensure timely resolution of breakdowns and minimize operational disruptions across all sites.
- Maintain asset registers, maintenance schedules, and vendor performance records for MEP systems. Coordination with Head Office
- Act as the primary liaison with the Head Office for:
- Facility budgets and approvals
- Vendor selection, contract renewals, and negotiations
- Capital and non-capital expenditure requests
- Escalations and critical issues
- Ensure all facility-related processes, policies, and directives from the Head Office are implemented at the site and other locations.
- Submit regular reports on facility performance, maintenance status, vendor performance, AMC/NOC status, and budget utilization and cost-saving initiatives. Sync with Other Company Sites
- Maintain regular coordination with other sites of Urbtech India Developers to:
- Share best practices and standard operating procedures
- Ensure uniformity in service levels, reporting formats, and compliance




- Address site-specific challenges collectively and propose common solutions
- Participate in cross-site meetings, audits, and reviews as required by the Head Office.
- Support other sites during emergencies, migrations, or special events as assigned. Vendor and Contract Management
- Manage contracts and performance of vendors for:
- Housekeeping
- Security
- Pantry/food services
- MEP maintenance (including AMC vendor)
- Waste disposal, pest control, etc.
- Conduct regular vendor reviews, SLA monitoring, and negotiate improvements in service and cost.
- Ensure statutory compliance and documentation for all contracts, including the AMC agreement. Compliance and Reporting
- Ensure compliance with local laws, statutory requirements, and company policies related to safety, hygiene, and facility operations.
- Prepare periodic reports on facility performance, maintenance status, vendor performance, AMC/NOC status and uptime, and budget utilization and cost-saving initiatives.
- Act as a point of contact for auditors, inspectors, and external agencies, coordinating with the Head Office where necessary. Qualifications and Experience

Education:
- Bachelors degree in Facility Management, Estate Management, Civil/Electrical/Mechanical Engineering, or related field.
- MBA/PG in Operations or Facility Management (preferred).

Experience:

- Minimum 15–25 years in facility/operations management in corporate offices, commercial complexes, IT parks, or large office campuses.
- At least 5+ years in a similar role as Facility Manager or Operations and Facility Manager with multi-site responsibilities.
- Proven experience in managing AMCs and NOCs, and coordinating with a Head Office across multiple locations.

Skills:
- Strong knowledge of housekeeping, security, pantry, admin, and MEP operations.
- Good understanding of HVAC, electrical, plumbing, and firefighting systems.
- Experience in vendor management, contract negotiation, SLA monitoring, and AMC/NOC oversight.
- Robust client-handling and communication skills.
- Ability to coordinate with multiple sites and the Head Office effectively.
- Proficiency in MS Office and basic facility management software/tools. Location Preference:
- Candidates willing and familiar with working in Okhla Industrial Area or Noida Sector 127 preferred.

What We Offer

- Opportunity to lead facility operations for a growing real estate and development group across multiple sites.
- Exposure to large-scale corporate facilities, multi-vendor operations, and AMC/NOC management.
- Competitive salary and performance-linked incentives.
- Growth opportunities within Urbtech India Developers.

📌 Facility Manager || Technical || Immediate Joiner (Noida)
🏢 Urbtech India Developers
📍 Noida