- Manage customer queries and concerns through calls, chats, and emails while maintaining a skilled and courteous approach.
- Understand customer needs and provide appropriate solutions, assistance, and guidance.
- Identify complex issues and escalate them to the relevant teams for timely resolution.
- Ensure timely responses and conduct regular follow-ups until customer concerns are resolved.
- Maintain accurate records of customer interactions, queries, and resolutions for proper tracking and reporting. About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.
📌 Operations Executive- Customer Support in Noida
🏢 AstroTalk
📍 Noida
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