Job description
Department : Client Experience and Operations Designation : Account Manager Role & responsibilities
- Create a collaborative community environment among our members through events and personal introductions
- Ensure that buildings are fully operational, and processes are running smoothly
- Manage the sales process and churn
- Team development and growth
- Manage all KPIs for the building
- Solve member-related issues to ensure a cohesive community and manage member expectations
- Identify opportunities and act on them to connect members
- Supervise move-ins and move-outs for a quality experience
- Review daily reports and work with the team to finalize weekly and monthly reports that outline community
- Conduct tours to work towards and maintain 100% building occupancy Preferred candidate profile
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
- Thrive in a rapid paced environment while maintaining excellent attention to detail
- Strong communication, organization and project management skills
- 9 years of experience in hospitality, marketing, or related experience with solid operational focus a plus.
- 4+ years of people management experience is a must; experience managing teams of 5+ people preferred