Operations Manager Company: Rise Bionics (a RayRise Design Lab company)

Location:
Bengaluru, India Reports to: Founder / CEO Company Overview: Rise Bionics is a leading orthotics and prosthetic company; our goal is to provide custom assistive devices for the whole body to anyone, anywhere. While we are Bangalore based, we work with multiple partners, hospitals and patients across India. Role Summary The Head of Operations owns the end-to-end planning, execution and management of device manufacturing at Rise Bionics. This leader makes sure every custom device is built to the right quality standard and delivered on time, working side by side with our clinical prosthetists and technicians. The role bridges clinical needs and production reality: turning a prosthetist's prescription into a precisely fabricated, well-fitting device, consistently and at scale.

Key Responsibilities
1. Manufacturing planning and execution
· Build and maintain production plans, capacity forecasts and schedules aligned to clinic demand and patient appointments.
· Oversee the full workflow from 3D scan intake and digital design through machining, fabrication, finishing, assembly and dispatch.
· Manage the CAD/CAM and digital machining infrastructure, including machine uptime, maintenance schedules and tooling.
· Drive continuous improvement in turnaround time, cost per device, yield and material utilisation.
· Plan & Execute HCW batch delivery 2. Quality and compliance
· Establish and run a quality management system covering incoming materials, in-process checks, final inspection and traceability.
· Ensure devices meet clinical, safety and regulatory requirements applicable to prosthetic and orthotic devices in India and target markets (for example ISO 13485 and CDSCO medical device norms).
· Lead root-cause analysis and corrective and preventive actions (CAPA) for defects, remakes and fit-related returns.
· Track and report quality metrics such as first-fit success rate, remake rate, and defect rates. 3. Timelines and delivery




· Own on-time delivery performance and set clear turnaround commitments for each device category.
· Prioritise and sequence work to handle urgent cases, children's devices, sports devices and high-volume periods.
· Identify bottlenecks early and escalate or resolve with clear mitigation plans. 4. Collaboration with prosthetists, technicians and engineering
· Work closely with prosthetists to translate clinical prescriptions, measurements and fitting feedback into manufacturing specifications.
· Create tight feedback loops between clinic and workshop so fit issues, adjustments and design improvements are captured and acted on quickly.
· Lead, coach and develop technicians, setting clear standards, SOPs, training plans and career paths.
· Work with engineering team to ensure clinical needs are met
· Foster a culture of craftsmanship, safety and respect for the patient at the end of every device. 5. Supply chain and vendor management
· Manage procurement of raw materials, components, liners, sockets, joints, feet and consumables.
· Develop and manage vendors, negotiate pricing and lead times, and maintain safety stock for critical items.
· Control inventory, wastage and costs without compromising clinical quality. 6. Process, systems and scale
· Document, standardise and optimise manufacturing processes and SOPs.
· Implement production tracking, ERP or workflow tools that give real-time visibility of every order.
· Plan for growth: recent clinics, additional production capacity, new product lines and technology adoption.
· Prepare and manage the operations budget and report on KPIs to leadership. 7. People,



safety and governance
· Build and manage the operations team structure, hiring and performance management.
· Ensure workshop health and safety, equipment safety and statutory compliance.
· Partner with R&D;, clinical, finance and customer care teams on product improvements and patient experience. Qualifications and Experience Required
· Bachelor's degree in Mechanical, Biomedical, Industrial, Manufacturing or Production Engineering (or equivalent).
· 8+ years of manufacturing or operations experience, including 3+ years in a leadership role managing teams and production.
· Proven track record of delivering quality products on schedule in a precision, low-to-medium volume, custom or made-to-order environment.
· Hands-on experience with quality systems and regulated manufacturing, ideally medical devices.
· Strong planning, scheduling, inventory and vendor management skills.
· Ability to collaborate with clinicians and skilled craftspeople and earn their trust. Preferred
· Experience in prosthetics, orthotics, medical devices or other custom healthcare products.
· Familiarity with 3D scanning, CAD/CAM, CNC machining and additive manufacturing.
· Exposure to Lean, Six Sigma or similar continuous improvement methods.
· Experience scaling operations across multiple locations.
· Master's degree or MBA is a plus. Skills and Attributes
· Systems thinker who can balance quality, cost and speed.
· Strong people leader: a coach who raises the bar for technicians and builds ownership.
· Clear communicator across clinical, technical and business audiences.
· Data-driven, comfortable with dashboards, metrics and process analysis.
· Calm under pressure, with a bias for action and problem solving.
· Genuine empathy for people with physical challenges and commitment to Rise Bionics' mission of making high-quality assistive devices accessible. Pay: ₹600,000.00
- ₹900,000.00 per month Work

Location:
In person

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