Job Responsibilities
- Policy & Governance Develop and optimize SOPs aligned with strategy, ensuring compliance, continuous improvement, and timely delivery within defined TATs.
- Team Leadership & Development Manage team performance, delegate tasks, resolve queries.
- Feedback & Performance Management Provide timely developmental feedback & direction to team.
- Performance Efficiency Optimization of Resources & Processes.
- Best Practice Integration Updating & incorporating Best Practices alligning with Buisness needs.
- Stakeholder Management Manage internal & external stakeholder relationships; serve as assigned function SPOC. Collaborate with leadership to align internal and cross-functional teams and ensure timely stakeholder communication.
- Reporting & Analytics Ensure documentation, trackers, metrics, MIS analysis Domain Specific:
- Ensure tracking of all IT equipment and ensuring proper documentation of service and satisfaction index.
- Resolution of technical (system & application) issues post troubleshooting escalation process




- Manage third-party vendors and service providers to ensure timely and quality support.
- Monitor IT security systems, address security incidents, and ensure maintenance of IT infrastructure and networks.
- Responsible for new IT requirements, implementation planning, and infrastructure upgrades.
- Develop emergency backup plans for equipment, power, security and data failure.
- Drive formulation, implementation and periodic review of IT asset management policies, processes and controls
• Responsible for formulation and implementation of asset management policy.
- Effectively manage asset life cycles to improve quality control of assets, including software and hardware
- Strong hands-on experience of handling hardware and networking, knowledge of Active Directory, CCTV, application support (Microsoft Word, Excel), troubleshooting.
- Solid hands-on experience of working with firewall, server, switching and routing.
- Site visit as per requirement.

📌 Deputy Manager (Durgapur)
🏢 Ampl Resources
📍 Durgapur