Job Description
– Branch Operations Manager Company: SLBS Marklance Pvt. Ltd.

Location:
Vyttila, Kochi

Experience:
8+ Years Employment Type: Full-Time Joining: Immediate Joiners Preferred Job Summary SLBS Marklance is looking for a dynamic and result-oriented Branch Operations Manager to oversee the overall functioning of our Vyttila campus. The role primarily focuses on student fee collections, retention, and student services, along with branch administration and academic monitoring. The candidate will be responsible for ensuring smooth branch operations, improving collection efficiency, enhancing student satisfaction, and maintaining operational standards. Key Result Areas (KRA) 1. Collections, Retention & Student Services – 60%
- Monitor and drive timely fee collections from students.
- Ensure regular follow-ups with students and parents regarding pending fees and overdue payments.
- Develop and implement effective collection strategies to achieve monthly collection targets.
- Monitor student retention and identify students at risk of discontinuing their courses.
- Handle student grievances, escalations, and service-related concerns.
- Ensure timely resolution of student queries and maintain high student satisfaction.
- Coordinate with the sales and finance teams regarding fee payments, outstanding dues, and student records.
- Maintain accurate collection, retention, and student service reports. 2. Branch Administration – 30%
- Manage overall day-to-day administrative activities of the Vyttila branch.
- Supervise administrative and support staff and ensure effective task allocation.
- Monitor attendance, discipline, housekeeping, infrastructure, and campus maintenance.
- Ensure proper maintenance of student records, documentation, registers, and reports.




- Coordinate with management and other departments for smooth branch functioning.
- Ensure compliance with company policies and operational procedures.
- Prepare and submit daily, weekly, and monthly branch performance reports. 3. Academic Overview – 10%
- Monitor the overall academic functioning of the branch.
- Ensure classes are conducted as per the approved academic schedule.
- Coordinate with faculty members and academic coordinators.
- Monitor student attendance, batch progress, and syllabus completion.
- Address academic-related escalations and coordinate for timely resolution.
- Ensure smooth coordination between students, faculty, and the academic team. Required Qualifications & Skills
- Bachelor's degree in any discipline; MBA will be an added advantage.
- 8+ years of experience in Branch Operations, Education Operations, Student Services, or Administration.
- Experience in fee collection, student retention, and customer relationship management is highly preferred.
- Strong team management and leadership skills.
- Excellent communication, negotiation, and interpersonal skills.
- Good knowledge of MS Excel, reporting, and documentation.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple responsibilities and achieve operational targets. Preferred Candidate Profile A result-oriented professional with solid experience in collections, retention, and customer/student relationship management, preferably from the EdTech, educational, banking, or service industry. The candidate should be capable of independently managing branch operations while ensuring collection targets, student satisfaction, and administrative efficiency. Pay: ₹50,000.00
- ₹60,000.00 per month Work

Location:
In person

📌 Branch Operations Manager (Kochi)
🏢 Slbs Marklance
📍 Kochi