Role: Customer Associate Voice Process

Location:
Chandivali, Andheri East, Mumbai

Experience:
Fresher to 1 Year Qualification: HSC / Graduate Working Days: 5 Days Working | 2 Rotational Week-Offs Shift: Rotational Shifts Notice Period: Immediate joiners or 20
- 25 days. Female Candidates: 8:00 AM 8:00 PM (10-hour shift) Male Candidates: Rotational shifts between 7:00 AM 10:00 PM (10-hour shift) No planned leaves during the first 6 months

Job Description
We are hiring enthusiastic and customer-oriented candidates for the position of Customer Associate Voice Process for our E-Commerce process in Mumbai. Candidates should have excellent communication skills in Hindi and English, a customer-focused approach, and the ability to handle customer queries professionally. Roles & Responsibilities
- Handle inbound and outbound customer calls related to E-Commerce services.
- Assist customers with their queries, orders, delivery status, returns, refunds,



and other service-related concerns.
- Provide accurate information and effective solutions to customers.
- Maintain high standards of customer satisfaction and service quality.
- Communicate professionally in Hindi and English.
- Follow process guidelines and meet performance standards. Required Skills
- Excellent verbal communication skills in Hindi and English.
- Good English communication skills (Minimum Versant Level 5).
- Basic computer knowledge and typing skills.
- Valuable listening and problem-solving abilities.
- Customer-focused attitude and willingness to work in rotational shifts.
- Freshers and candidates with up to 1 year of experience can apply. Eligibility Criteria
- Candidates must be comfortable with voice and written communication assessments, Versant test, and typing test.

📌 Customer Associate| (Mumbai)
🏢 Gryphon Hytech Services
📍 Mumbai