Job Description
Responsibilities
• Deploy and configure applications on Windows/IIS servers
• Manage IIS (App Pools, Websites, Bindings, SSL)
• Resolve front-end issues (login failures, access issues, session timeouts)
• Troubleshoot endpoint/connectivity issues (URL access, API failures, DNS/port issues)
• Handle SSL certificate issues (installation, renewal, trust issues)
• Diagnose application performance issues
• Troubleshoot printing and application errors
• Monitor and manage Windows services
• Analyze logs (Event Viewer, IIS logs, application logs)
• Perform server monitoring (CPU, Memory, Disk)
• Manage Task Scheduler jobs
• Write and execute SQL queries
• Troubleshoot SQL data issues and SQL Agent jobs
• Take database backups and perform restores
• Handle ServiceNow tickets and incidents
• Execute deployments via change requests
• Work with Dev/Analyst teams
• Support on-prem and cloud environments Required Skills
• Strong knowledge of IIS and Windows Server
• Strong troubleshooting skills
• Experience in services and monitoring
• Azure AZ-104 certification
• Basic SQL (queries, jobs, backup/restore) Good to Have
• Azure Fundamentals
• PowerShell Scripting
• Networking basics (DNS, Ports, Firewall) Soft Skills
• Positive communication
• Problem-solving mindset
• Ability to handle production issues
• Willingness to work in a support setting