Job Description
Medical Counter Assistant Position Title: Medical Counter Assistant / Pharmacy Counter Assistant Reports To: Lead Pharmacist / Pharmacy Manager

Job Type
Full-time / Part-time Job Purpose The Medical Counter Assistant is the primary point of contact for customers visiting the pharmacy. You will assist customers with over-the-counter (OTC) medicines, healthcare products, and general inquiries under the supervision of a qualified pharmacist, while maintaining high standards of customer service, accuracy, and regulatory compliance.

Key Responsibilities
• Customer Service & Sales:
• Greet customers warmly and act as the first point of contact at the counter.
• Listen to customer health needs and help them select appropriate over-the-counter (OTC) medicines and healthcare products.
• Recognize symptoms that require referral to the pharmacist or doctor and escalate promptly.
• Prescription Support:
• Assist the pharmacist and pharmacy technicians in receiving, organizing, and handing out prescription orders.
• Help process prescription refills and enter basic data into the pharmacy computer/record system.
• Stock & Inventory Management:
• Monitor stock levels on shelves and in storage; restock over-the-counter displays regularly.
• Check expiry dates, rotate stock, and flag low-stock or out-of-stock items to the manager.
• Unpack, check, and store incoming pharmaceutical deliveries accurately.
• Cash Handling & Administration:
• Operate the cash register, process cash and card transactions, and issue receipts accurately.
• Answer incoming phone calls,



address general questions, and direct specialized queries to the pharmacist.
• Hygiene & Compliance:
• Keep the counter, display areas, and consultation zones clean, tidy, and well-organized.
• Strictly adhere to data privacy, patient confidentiality, and local pharmaceutical safety regulations. Qualifications & Requirements
•

Education:
• High school diploma or equivalent (GCSE/secondary education with passes in Maths and English preferred).
• Willingness to complete or hold a recognized qualification/certification (such as a Medicines Counter Assistant course or NVQ Level 2 in Pharmacy Services).
•

Experience:
• Previous customer service, retail, or pharmacy experience is an advantage.
• Skills & Competencies:
• Good verbal communication and active listening skills.
• Basic numeracy and computer/IT literacy for handling inventory and POS systems.
• High level of accuracy, attention to detail, and a methodical approach to handling medicines.
• Empathy, patience, and a professional demeanor when dealing with unwell or distressed customers. Working Conditions
• Workplace: Indoor retail pharmacy or hospital outpatient counter.
• Physical Demands: Standing for extended periods and light lifting of stock cartons.
• Schedule: May include rotational shifts, weekends, or public holidays depending on pharmacy hours. Pay: From ₹8,000.00 per month

Benefits:
- Paid sick time

Education:
- Higher Secondary(12th Pass) (Preferred)

Experience:
- Medical sales: 1 year (Preferred) Work

Location:
In person

📌 Medicine Counter Assistant (Dum Dum)
🏢 Swastik Clinic
📍 Dum Dum