Role Summary The VLE Support & Capacity Building Executive will support VLE onboarding, training and day-to-day operational assistance, ensuring understanding of project processes, portal workflows, documentation and deliverables, while coordinating with project teams to resolve issues and improve VLE participation.

Key Responsibilities

- Support VLE identification, onboarding, activation and orientation in coordination with CSC state and project teams.
- Conduct training and capacity-building sessions on project processes, SOPs, portal usage and documentation.
- Prepare and maintain VLE training materials, user guides, FAQs and process documents.
- Provide operational support to VLEs for mobilisation, registration, documentation and onboarding.
- Explain project eligibility, deliverables, incentives, performance targets and reporting requirements.
- Maintain VLE onboarding, training, participation and support records.
- Monitor VLE engagement, identify inactive VLEs and coordinate follow-up for reactivation.
- Track VLE queries and grievances, ensuring timely resolution and escalation.




- Coordinate with technical and project teams to resolve portal-related and operational issues.
- Communicate project updates, revised processes and timelines to VLEs.
- Collect VLE feedback and identify training gaps and process improvements.
- Ensure awareness of documentation, data confidentiality and compliance requirements.
- Undertake other VLE engagement, training and operational support responsibilities assigned by CSC-SPV. Education & Experience
- Graduate in any discipline; qualifications in Social Work, Management, Education or Rural Development preferred.
- 1-3 years of experience in training, capacity building, partner support or project operations.
- Experience with CSC VLEs, grassroots networks or digital service delivery is desirable.
- Working knowledge of MS Office and digital communication tools.
- Proficiency in Hindi and working knowledge of English; regional languages preferred.

📌 Executive || VLE Support (Noida)
🏢 Common Service Centres (CSC)
📍 Noida