Job Opening | AWS Connect & GenAI Engineer

Location:
Kolkata Mode of Interview: F2F Drive: 24-Oct-2026(Respecting your time, we kindly request that only local candidates apply for this position.)

Experience:
7-12 Years Notice Period: Immediate to 30 Days Preferred We are looking for an experienced AWS Connect & Generative AI Engineer with strong expertise in designing and implementing AI-powered contact center solutions using AWS services. The ideal candidate should have hands-on experience with Amazon Connect, Bedrock, conversational AI, and cloud-native application development.

Key Responsibilities
Design, develop, and support contact center solutions using Amazon Connect. Build and deploy AI-powered voice and chat bot solutions using Amazon Bedrock, Amazon Lex, and Amazon Nova Sonic. Develop and integrate serverless applications using AWS Lambda, API Gateway, Step Functions, and EventBridge. Implement RAG (Retrieval-Augmented Generation) solutions using Bedrock Knowledge Bases and vector databases. Design and optimize IVR workflows, voice bots, chat bots, and agent-assist solutions. Integrate contact center platforms with enterprise applications and external systems. Implement call summarization, sentiment analysis, and conversational AI capabilities. Ensure security, monitoring, scalability, and reliability of cloud solutions.



Collaborate with business stakeholders to understand requirements and deliver cutting-edge AI-driven solutions. Required Skills AWS Services Amazon Connect Amazon Bedrock Amazon Nova Sonic Amazon Lex AWS Lambda API Gateway DynamoDB S3 EventBridge Step Functions CloudWatch IAM Amazon Kendra (Preferred) AI & Generative AI Large Language Models (LLMs) Prompt Engineering Retrieval-Augmented Generation (RAG) Vector Databases Bedrock Knowledge Bases Agentic AI AI Guardrails Fine-Tuning Concepts Conversational AI Programming Python JavaScript / Node.js REST APIs JSON Git CI/CD Pipelines Contact Center Technologies Amazon Connect IVR Design & Development Voice Bots & Chat Bots Agent Assist Solutions Call Summarization Sentiment Analysis Contact Center Integrations Preferred Qualifications Experience in designing enterprise-scale cloud contact center solutions. Strong understanding of AWS architecture and best practices. Experience implementing GenAI use cases within customer support environments. Excellent communication and stakeholder management skills. Interested Candidates, Please Share: Total

Experience:
Relevant Experience in Amazon Connect: Relevant Experience in AWS Services: Relevant Experience in GenAI/Bedrock: Current CTC: Expected CTC: Notice Period: Current

Location:
Preferred

Location:
Looking for immediate to 30-day joiners. Only relevant profiles will be considered.

📌 Senior Consultant (Kolkata)
🏢 Capgemini
📍 Kolkata