Call (phone hidden), (phone hidden), (phone hidden), (phone hidden) Ensure that the customers mail is read completely and all concerns are addressed. • Provide customers with correct and relevant product and service information. • Ensure regular follow up is done and escalation matrix followed for speedy resolution • Research the required information using available resources. • Identify and escalate priority issues, route e-mails to appropriate resource for early attention. • Effectively communicate customer details to the resolution unit for timely resolution. • Meet commitments towards customers and organization • Understand the impact of e-mail / written communication. • Display Time flexibility towards shifts as per work floor requirements. • Be available for additional responsibilities as per business requirements. • Cross sell various Banks Products Skills and Specifications • Experience in Call, Chat, Email customer engagement at Contact Centre preferred. • Valuable knowledge about consumer products such as savings accounts, current accounts,



loans, KYC, Cards, ScanPay, and UPI. • Excellent communicator
- excellent oral, written and interpersonal communication skills. • Ability to analyze the things by exceptional listening and analytical skills. • Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards. • Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well. • Demonstrated ability to work well in a team environment, Self-motivated and should be dedicated to provide exceptional service to the bank. • Good negotiation skills with customer-oriented attitude.

Experience:
• Good command of English (Spoken/Written). • At least 2 -3 years of experience in Voice/ Non-Voice process, preferably in banking/ financial Industry. Preferred candidate profile

📌 Mega Walkin drive For Email Chat Process- Chennai, Karapakkam Location
🏢 Global Serve Solutions
📍 Chennai