CRM Software Management & IT Operations Executive / Manager Department: IT Operations / Administration

Experience:
2–5 Years (Preferred) Employment Type: Full-Time

Location:
Vytilla

Job Description
We are looking for a skilled and responsible CRM Software Management & IT Operations Executive / Manager to manage our CRM systems, oversee daily IT operations, and ensure smooth business processes. Candidates with strong CRM software management, IT operations, communication, and coordination skills are encouraged to apply

Key Responsibilities
- Manage, maintain, and optimize CRM software and applications.
- Monitor daily IT operations and ensure system availability.
- Handle CRM configuration, user access, and database management.
- Troubleshoot software, hardware, network, and technical issues.
- Generate CRM reports, MIS reports, and performance dashboards.
- Monitor data accuracy, security, and backup procedures.
- Coordinate with software vendors and IT service providers.
- Train employees on CRM software and IT-related processes.
- Manage technical support and resolve escalated issues.




- Identify opportunities to improve workflow automation and operational efficiency. Required Skills & Qualifications
- Bachelor's degree in IT, Computer Science, or a related field.
- 2–5 years of experience in CRM management and IT operations.
- Knowledge of CRM platforms such as Zoho, Salesforce, HubSpot, or similar.
- Good understanding of networking, hardware, software, and troubleshooting.
- Strong analytical, communication, and problem-solving skills.
- Ability to manage multiple tasks and coordinate with different teams. Preferred Skills
- CRM implementation and customization.
- MIS reporting and data analysis.
- IT asset and vendor management.
- Team coordination and leadership.
- Knowledge of data security and IT policies. Apply now and become part of our growing team Pay: ₹25,000.00
- ₹45,000.00 per month

Perks:
- Cell phone reimbursement
- Internet reimbursement Work

Location:
Hybrid remote in Kochi, Kerala

📌 CRM Software Management (Kochi)
🏢 FLUENT FLOW ENGLISH ACADEMY
📍 Kochi