Job Title: Customer Support Executive US Chat Process

Location:
Any (Work from Office) Shift: US Shift/Night Shift

Experience:
6 Months and above Preferred candidate profile We are looking for enthusiastic and customer-focused professionals for the US International Chat Process. The candidate will be responsible for handling customer queries, resolving issues through chat support, and delivering an excellent customer experience while meeting productivity and quality targets.
- Handle customer inquiries and concerns via live chat.
- Provide accurate information regarding products, services, billing, and account-related issues.
- Resolve customer complaints professionally and within defined turnaround times.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions accurately in CRM systems.
- Adhere to process guidelines, compliance requirements, and company policies.
- Meet KPIs such as CSAT, Quality Score, AHT, and Productivity Metrics.




- Escalate complex issues to higher support levels when required.
- Work effectively in a fast-paced international customer support environment. Required Skills
- Excellent written communication skills in English.
- Positive typing speed (30+ WPM preferred).
- Strong problem-solving and analytical abilities.
- Basic computer knowledge and familiarity with MS Office.
- Ability to multitask and manage multiple chat sessions.
- Customer-centric attitude with strong interpersonal skills.
- Willingness to work in rotational/night shifts. Eligibility Criteria
- Graduate or Undergraduate
- Prior experience in international chat support/BPO is an added advantage.
- Attractive salary package.
- Night shift allowance.
- Performance incentives.
- Cab facility (as per company policy).
- Health insurance and other employee benefits.
- Career growth opportunities in customer support and operations.

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