Role &

responsibilities:
We are looking for a proactive, detail-oriented, and customer-focused Customer Service & Back-End Executive to join our international express transportation and logistics team. The role involves handling customer inquiries, coordinating international shipments, managing shipment documentation, responding to ad-hoc rate queries, maintaining accurate customer-specific rates in the system, and coordinating closely with the billing team to ensure correct shipment rating and invoicing. The ideal candidate should possess strong communication and coordination skills, numerical accuracy, attention to detail, and a good understanding of international express transportation, logistics operations, and freight rate management.

Key Responsibilities
1. Customer Service & Client Coordination
- Handle customer inquiries through phone calls, emails, and other communication channels.
- Provide timely updates on shipment status, transit times, delivery schedules, and proof of delivery.
- Respond to customer complaints, shipment delays, tracking issues, and delivery-related queries professionally.
- Coordinate with customers to obtain accurate shipment details, consignee information, and required documentation.
- Follow up on customer requests and ensure timely resolution of service-related issues.
- Maintain qualified relationships with customers and support customer satisfaction and retention. 2. Back-End Operations & Shipment Management
- Process shipment bookings and update shipment details in the companys logistics management system.




- Prepare and verify shipment labels, invoices, packing lists, airway bills, and other relevant documents. (if required)
- Coordinate with international courier partners and internal operations teams.
- Monitor shipments from pickup to final delivery and proactively identify potential delays.
- Ensure accurate data entry and timely updating of shipment information.
- Maintain shipment records, customer files, delivery reports, and operational documentation.
- Prepare daily shipment reports, pending shipment reports, and exception reports. 3. Ad-Hoc Rate Queries & Rate Management
- Handle ad-hoc rate queries from customers and internal sales or operations teams for international express shipments.
- Obtain applicable rates from approved courier partners, overseas agents, or internal rate cards, as required.
- Prepare and share accurate quotations based on destination, weight, service type, shipment characteristics, and applicable surcharges.
- Verify the validity, applicability, currency, and commercial terms of rates before communicating quotations.
- Ensure customer-specific, contractual, and ad-hoc rates are clearly distinguished and correctly communicated.
- Follow up on pending rate requests and ensure quotations are shared within the agreed turnaround time.
- Maintain an organized record of rate requests, quotations shared, approvals, and rate validity periods.
- Escalate exceptional pricing requests, special discounts, and non-standard rate requirements to the authorized manager for approval.

📌 Executive- Customer Service (Bengaluru)
🏢 MOVIN Express
📍 Bengaluru