Company: Simbott Technologies LLP Department: Production & Service

Location:
Andheri East, Mumbai

Experience:
0-2 Years Working Days: Monday to Saturday, 6 Days

About the Role
We are looking for a proactive and customer-focused IT Service Engineer who will be responsible for providing both remote and on-site technical support to clients. The role involves frequent client visits, troubleshooting IT issues, and ensuring smooth functioning of systems and applications across multiple locations. This is a field-intensive role, requiring strong technical expertise along with excellentcommunication and problem-solving skills.

Key Responsibilities
● Install, configure, and maintain operating systems, software, and businessapplications ● Provide technical support to clients and internal users via phone, email, remotetools, and on-site visits ● Diagnose and resolve hardware, software, network, and system-related issues ● Handle client queries professionally and ensure timely resolution with properfollow-ups ● Perform regular client visits for issue resolution, system maintenance, and support ● Coordinate with vendors, OEMs, and internal teams for escalations and issueclosure ● Manage software updates, patches, and system upgrades ● Ensure adherence to IT policies, data security, and compliance standards ● Assist in IT infrastructure setup at client locations (desktops,



printers, networking devices, etc.) ● Train end users on basic system usage, troubleshooting, and best practices ● Provide remote support using tools like AnyDesk, TeamViewer, etc. ● Travel across PAN India as required for client servicing and project support Required Skills & Technical Knowledge ● Strong knowledge of: ● Windows OS (installation, configuration, troubleshooting) ● MS Office Suite and common business applications ● Basic understanding of: ● Networking concepts (LAN/WAN, IP configuration, routers, switches) ● Email configuration (Outlook, Office 365, etc.) ● Computer hardware troubleshooting ● Familiarity with remote desktop tools (AnyDesk, TeamViewer, etc.) ● Ability to troubleshoot real-time client issues independently Additional Expectations ● Ready for extensive fieldwork and client-facing responsibilities ● Adaptable to travel across locations on short notice ● Ability to represent the company professionally at client sites ● Support in deployment, implementation, and IT service operation Pay: ₹25,000.00
- ₹30,000.00 per month

Benefits:
- Leave encashment
- Paid sick time
- Paid time off Application Question(s):
- What is your current CTC? Willingness to travel:
- 50% (Required) Work

Location:
In person

📌 Service Engineer (Mumbai)
🏢 Simbott Technologies
📍 Mumbai