Job Description
– Associate (Student Records Officer) Job Title: Associate (Student Records Officer) Function: Student Records Brand: University of Law (ULaw) Work

Location:
Hyderabad Reporting To: Team Leader Experience Required: 1+ years Shift Timings : UK Shift _WFO _ Mon to Fri _ 1:30PM to 10:30PM _ with 2 way cab facility About GUS Education India (GEI) GUS Education India (GEI) is the education arm of Global University Systems, a leading European education conglomerate. Established in 2017, GEI has a portfolio of over 35 institutions and collaborates with prestigious universities and institutions worldwide, providing educational services that enhance their operations and impact. Job Purpose The Associate (Student Records Officer) will support the day-to-day operations of the Student Records team in Hyderabad. The role involves maintaining accurate student records, processing student-related requests, and responding to enquiries from students and internal academic teams. The individual will ensure timely and accurate processing of student information, maintain data quality, follow university policies and procedures, and meet agreed service-level agreements (SLAs).

Key Responsibilities
- Develop and maintain knowledge of the university's courses, academic regulations, policies, and procedures.
- Manage student-related CRM cases and resolve enquiries within agreed SLAs.
- Update and maintain student records accurately in the relevant systems.
- Respond to student enquiries and coordinate with internal teams regarding academic records.
- Process official student letter requests, including course-related letters, as per established procedures.
- Support daily Student Records operations, particularly during peak periods.
- Ensure data accuracy, confidentiality, and compliance with university procedures.




- Collaborate with colleagues and other departments to ensure smooth student records operations.
- Share knowledge and best practices with team members to improve process efficiency. Desired Candidate Profile Qualification and Experience
- Bachelor's degree in Business Administration or a related discipline.
- Minimum 1+ years of experience in a similar role.
- Experience in higher education or student administration is preferred.
- Proficiency in Microsoft Office and CRM software. Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer service and student support orientation.
- Ability to handle confidential and sensitive information.
- Positive working knowledge of MS Word, Excel, and email.
- Robust time-management and prioritisation skills.
- Ability to manage multiple tasks and meet tight deadlines.
- Good interpersonal and communication skills.
- Polite, helpful, positive, and professional attitude.
- Ability to provide effective support and guidance to students and internal stakeholders. About GUS Values GEI is an equal opportunity employer and encourages applications from candidates across diverse backgrounds. Employees are expected to uphold the Group's values and comply with its code of conduct, equality and diversity policies, and health and safety guidelines. Benefits
- Competitive salary and benefits package.
- Comprehensive medical insurance, including hospitalisation, accidental insurance, term insurance, and gratuity.
- Cab facilities for employees commuting within a 30 km radius of the workplace.
- Monday to Friday working days.
- Comprehensive leave package, including:
- 5 days of Medical Leave.
- 5 days of Casual Leave.
- 24 days of Earned Leave.
- 1 day of Happiness Leave.
- 10 days of Statutory Leave. Total: 45 days of leave annually

📌 Associate - Student Services (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad