IT Admin or System Administrator

Key Responsibilities

- Set up, configure and troubleshoot desktops, laptops, printers, scanners and other IT peripherals.
- Install, configure, update and uninstall approved software applications.
- Provide first-level support for Windows, email, login, password and common application issues.
- Troubleshoot basic LAN, Wi-Fi and internet connectivity issues at the user-device level.
- Assist with Windows updates, software patching and routine system maintenance.
- Maintain IT asset inventory, device allocation records and basic configuration documentation.
- Log, track and update incidents through the helpdesk or ticketing system; resolve routine issues within agreed timelines.
- Coordinate with retail store teams to understand issues, provide remote support and arrange on-site support when required.
- Escalate complex issues promptly with clear notes on troubleshooting already completed. Education & Experience
- B.
Sc. IT, B.
Tech. IT,



Diploma in IT or an equivalent relevant qualification.
- Freshers to 2 years of relevant experience; fresh graduates are encouraged to apply. Required Technical Skills
- Basic knowledge of Windows OS, computer hardware, peripherals and desktop troubleshooting.
- Understanding of software installation, updates, patching and common business applications.
- Basic networking knowledge, including LAN, Wi-Fi, IP addressing and internet connectivity.
• Positive problem-solving, documentation and customer-service skills; familiarity with ticketing tools is an advantage. MANDATORY LANGUAGE REQUIREMENT Telugu
• Hindi
• English Must be able to communicate effectively in all three languages to understand retail store requirements, guide users through troubleshooting and coordinate issue resolution. Ideal Candidate
- Patient, responsive and professional when supporting users.

📌 IT Admin or System Admin (Hyderabad)
🏢 Hearing Solutions
📍 Hyderabad