Job Description
& Eligibility
- Handle inbound customer calls in a skilled and courteous manner.
- Understand customer concerns and provide accurate resolutions.
- Assist customers with product, service, account, or process-related queries.
- Document customer interactions and update records in the system.
- Escalate unresolved issues to the appropriate teams when required.
- Achieve customer satisfaction, quality, and productivity targets.
- Follow all company policies and compliance requirements.
- Qualified in Degrees ( B.ed, B.tech, BCA, MBA, MCA, Ba LLB, diploma, polytechnic, and any technical & niche qualification) are not eligible.
📌 Customer Care Executive (Kolkata)
🏢 Wipro
📍 Kolkata