Doctor Support & Supply Operations at Cent Health About Company
- About Cent Health Cent Health is a preventive health intelligence company building technology-driven solutions to help people understand, monitor, and improve their long-term health. We combine diagnostics, data science, and clinical expertise to enable early detection and proactive care. As we scale our diagnostic centres across Bengaluru, Mumbai, and Gurugram, we are looking for a Director of Operations to build and run the operating backbone of the business. Shift Time - 2:00 PM to 11:00 PM Work days
- 6 1 Off between Monday
- Thursday. Location
- Address:371, 1st Cross Rd, Koramangala 3 Block, Koramangala, Bengaluru, Karnataka 560034 ROLE OVERVIEW The Doctor Support & Supply Operations Lead oversees supply operations and doctor lifecycle management across virtual and physical consultation networks. This role is responsible for driving operational excellence across all doctor-facing processes, ensuring schedule adherence, calculating accurate payouts, maintaining low no-show rates, enforcing consultation compliance, and managing customer and doctor support escalations. KEY RESULT AREAS (KRAS) 1. Doctor Capacity Planning & Schedule Adherence Track, monitor, and enforce compliance against contractual

working hours
and consultation slot commitments across physical and virtual setups. Analyze capacity utilization trends to align doctor availability with patient demand, ensuring optimal slot allocation across shifts. Identify shift variance, chronic under-fulfillment, and unauthorized absenteeism to implement corrective operational actions. 2. Doctor Payout & Week-Off Planning Design, execute, and reconcile weekly/monthly doctor payout structures based on verified fulfillment of contractual hours,



week-offs, and weekend shifts. Manage weekend coverage planning, calculating accurate differential payouts for Sunday shifts vs. non
- working schedules. Resolve payout discrepancies, process incentive adjustments, and maintain transparent audit trails for finance and operations teams. 3. No-Show Rate Management (Virtual & Physical) Implement proactive tracking, reminder mechanisms, and operational workflows to maintain low no-show rates across virtual and physical consults. Partner with supply operations to establish rapid backfill and substitute workflows when last-minute cancellations or emergencies occur. Monitor doctor check-in punctuality, issue prompt alerts for delayed consult starts, and enforce accountability measures. 4. Consultation Quality & Policy Compliance Audit consultation logs and doctor activities to enforce mandatory compliance standards, including timely prescription issuance and proper status marking (e.g., checked-in, completed, canceled). Monitor regulatory and organizational protocol adherence across digital prescriptions, patient record entries, and follow-up directives. Conduct periodic compliance reviews and conduct targeted training or interventions for non-compliant doctors. 5. Escalation Management & Doctor Support Ticketing Direct the end-to-end resolution of doctor-related ticket queues, addressing operational, tech, and workflow issues raised by doctors. Handle high-severity customer escalations related to doctor conduct, consultation delays, and clinical service quality. Perform root-cause analyses on recurring tickets and customer escalations to implement preventative Thanks & Regards Akanksha K Email
- [email protected] Pay: ₹30,000.00
- ₹60,000.00 per month Work

Location:
In person

📌 Senior Medical (Bengaluru)
🏢 Cent Health
📍 Bengaluru