Job Description
– CRM & Customer Sales Executive Company: GemsNY Department: Sales & Marketing / Customer Experience

Job Type
Full-Time Experience Required: 4–6 Years Customer Market: United States (US) 1. About GemsNY GemsNY is looking for a proactive, customer-focused, and sales-oriented **CRM & Customer Sales Executive*
* to manage customer relationships, handle sales inquiries, drive lead conversions, and enhance the overall customer experience. The ideal candidate should have excellent communication and interpersonal skills, a robust understanding of sales processes, and hands-on experience with CRM platforms, preferably HubSpot. The candidate will be responsible for building long-term customer relationships, supporting revenue generation, managing promotional campaigns, and maintaining the company's online reputation. 2.

Key Responsibilities
A. Customer Relationship Management
- Handle customer inquiries through email, live chat, phone calls, and other communication channels.
- Provide accurate information regarding gemstones, diamonds, jewelry, pricing, certifications, shipping, and company policies.
- Address customer queries and coordinate with internal departments for timely resolution of concerns.
- Ensure a seamless and premium customer experience throughout the buying journey. B. Sales Support & Lead Conversion
- Assist customers in selecting gemstones, diamonds, and jewelry based on their preferences and budgets.
- Follow up with prospective customers,



pending quotations, and abandoned carts.
- Recommend relevant products, upgrades, and alternatives to improve sales opportunities.
- Convert qualified inquiries into confirmed orders.
- Maintain and regularly update the sales pipeline and lead status. C. Deals & Promotional Offers
- Communicate ongoing discounts, special offers, and promotional campaigns to customers.
- Offer personalized deals within approved company guidelines.
- Coordinate special pricing requests with management.
- Monitor and report the conversions and revenue generated through promotional offers. D. Online Appointments & Consultations
- Schedule online product consultations and video meetings with prospective customers.
- Coordinate appointments with sales specialists and relevant internal teams.
- Send appointment confirmations and reminders to customers.
- Conduct timely follow-ups after consultations to encourage purchase decisions. E. Online Reputation Management (ORM)
- Monitor customer reviews and ratings across Google, Trustpilot, Shopper Approved, and other relevant platforms.
- Respond professionally to positive and negative customer reviews.
- Coordinate with internal teams to resolve customer complaints and negative feedback.
- Encourage genuine customer reviews following successful purchases.
- Prepare regular reports on customer reviews Pay: ₹40,000.00
- ₹80,000.00 per month Work

Location:
In person

📌 CRM Manager (Jaipur)
🏢 GemsNY It Solution
📍 Jaipur