## Job highlights
- Graduate with prior Customer Service/BPO experience and excellent written English communication
- Handle customer queries via live chat, troubleshoot issues, maintain CSAT scores, and update CRM systems Role & responsibilities : Urgently hiring for experienced Customer Service Representatives for its Chat Support Process in Malad, Mumbai. We are looking for customer-focused professionals with excellent written English communication, valuable typing speed, and strong problem-solving skills to deliver an exceptional customer experience. Preferred candidate profile :
- Handle customer queries and concerns through live chat in a professional and timely manner.
- Provide accurate product and service information.
- Troubleshoot customer issues and ensure first-contact resolution.
- Maintain high customer satisfaction (CSAT) scores and meet defined KPIs.
- Record customer interactions accurately and update CRM systems.




- Follow process guidelines, data privacy policies, and compliance standards. Eligibility Criteria
- Qualification: Graduate mandatory.
-

Experience:
Prior experience in Customer Service/BPO is mandatory.
- Preferred

Experience:
Banking or financial services process experience will be an added advantage.
- Excellent written English communication skills.
- Good typing speed and problem-solving abilities.
- Must be comfortable working in 24/7 rotational shifts. Documents Required Candidates must carry the following documents at the time of joining:
- Offer Letter
- Relieving Letter
- Bank Statements
- Recent Salary Slips UAN Check: Mandatory Contact : Samiksha HR (phone hidden) Mail: [email protected]

📌 Customer Service Representative (Mumbai)
🏢 TP
📍 Mumbai