Looking for SME & Team Leader
- Google Ads Operations (gTech ) Location ; Hyderabad
- DLF Building, Gachibowli CTC : 7
- 8 LPA (Open for Discussion) Experience
- 7 to 8 Years Overall Experience
- Minimum 3+ Years as Team Leader
- Immediate Joiners Preferred

About the Role
We are seeking a highly motivated and experienced Team Leader to oversee our Google Ads Operations (gTech Process). The successful candidate will be responsible for leading a team of specialists, ensuring the productive and accurate execution of Google Ads operations, driving team performance, and maintaining operational excellence. The ideal candidate should have strong digital marketing knowledge, people management capabilities, and experience managing KPIs, SLAs, escalations, and customer satisfaction metrics.

Key Responsibilities
Team Leadership & Development
- Lead, coach, mentor, and motivate a team of Google Ads Operations Specialists.
- Conduct regular performance reviews, weekly connects, and monthly 1:1 discussions.
- Drive employee engagement, retention, and development initiatives.
- Manage team schedules, workloads, and resource allocation.
- Monitor shrinkage, absenteeism, and attrition.
- Ensure adherence to client SLAs and operational targets.
- Conduct audits and create development plans for team members.
- Collaborate with Quality and Training teams to improve overall performance.
- Conduct pre-shift and post-shift huddles and performance discussions. Operations Management
- Manage operational KPIs and productivity targets.
- Resolve escalations and operational challenges effectively.
- Maintain quality standards and process compliance.
- Ensure optimum real-time resource management.
- Drive customer satisfaction and operational excellence.




- Identify process gaps and recommend improvement initiatives. Reporting & Stakeholder Management
- Generate regular reports on team performance and operational metrics.
- Share performance updates with management and stakeholders.
- Act as the primary point of contact for process escalations.
- Collaborate with internal teams to improve efficiency and customer experience. Required Skills
- Google Ads / Google Adwords
- Digital Marketing Operations
- Team Management
- People Management
- Performance Management
- SLA & KPI Management
- Escalation Handling
- Quality Management
- Workforce Management
- Stakeholder Management
- Coaching & Mentoring
- Customer Success
- Data Analysis & Reporting
- Problem Solving
- Communication Skills Eligibility Criteria Preferred Profile (P1)
- 3 to 5 years of Team Leader experience in Google Ads Operations. Alternate Profile (P2)
- 7+ years experience in Digital Marketing (Google Ads / Meta Ads / Microsoft Ads / Amazon Ads).
- Minimum 3+ years experience as Team Leader. Alternate Customer Operations Profile
- 7+ years experience in Customer Support Operations.
- 4+ years Team Handling Experience.
- Minimum 1 year Omni-Channel Experience (Voice, Chat & Email). Education
- Graduate (Mandatory) Shift
- 24x7 Rotational Shifts
- Rotational Week-Offs
- Work From Office Regards, Charlie HR : (phone hidden) (Please do not call
- Only What's App) Please do share your resume and below details to this email ID : [email protected]
- Candidate Name
- Contact Number
- Email ID
- Qualification
- Position / Skill Domain
- Current Organization
- Current Designation
- Total Experience
- Relevant Experience
- Notice Period
- Current CTC
- Expected CTC
- Current Location
- Preferred Location
- Domains Handled
- Open to Relocate

📌 Team Leader (Hyderabad)
🏢 TP
📍 Hyderabad