We are hiring for MNC company Role & responsibilities Resolve L1/L2 telephony incidents and service requests; provide L3 escalation support when required.
- Monitor voice infrastructure, investigate alerts, and troubleshoot call quality, registration, connectivity, and call-routing issues.
- Support Local IT teams across global offices and coordinate with telecom providers and vendors.
- Maintain telephony KPIs, monitoring thresholds, troubleshooting guides, and as-built documentation.
- Support Webex Assist features, including call queues, IVR, call recordings, and reporting. Required Technical Skills
- Cisco Webex: Webex Calling, Webex Assist, and Cisco Webex App soft client support.
- Voice Connectivity: E1/T1, PRI/BRI, SIP trunks, Cloud PSTN, and troubleshooting voice connectivity.
- Cisco Voice Routers:



Cisco Catalyst 8300 Series and Cisco 4000 Series ISR voice routers.
- IP Phones: Cisco IP Phone 88XX and 9000 Series.
- Conference Phones: Polycom Trio 8800 troubleshooting, including registration, network connectivity, audio, and call functionality.
- Other Voice Devices: Axis network-connected phones, Cisco ATA 191/192, Cisco VG400 Voice Gateway, analog phones, fax machines, and eFax.
- Fax Troubleshooting: T.38 and G.711 pass-through, where applicable.
- Experience with ITSM tools such as ServiceNow, incident management, and monitoring tools (Catalyst Center and DataDog).

📌 Voice Engineer (Noida)
🏢 RNR Global Solutions Private
📍 Noida