Role & responsibilities
- Drive Sales Performance by achieving targets for Sales, Penetration, ATV, IPT, and Customer Spend across assigned categories and locations.
- Lead and Manage Team Members, ensuring excellent customer service standards, robust product knowledge, proper grooming, attendance, and shift management.
- Ensure Outstanding Store Presentation through effective merchandising, stock availability, pricing accuracy, promotional execution, and visual standards.
- Deliver Exceptional Customer Experience by resolving customer queries and complaints promptly while maintaining high service standards.
- Maintain Inventory & Loss Prevention Controls through stock monitoring, stock rotation, damage control, security compliance, and accurate stock movements.
- Manage Employee Performance by coaching, motivating,



providing feedback, conducting appraisals, and maintaining team discipline and engagement.
- Ensure Operational & Compliance Excellence by adhering to company policies, audit requirements, documentation standards, and retail procedures.
- Coordinate with Cross-Functional Teams including Buying, Stock Control, Marketing, Loss Prevention, and Maintenance to ensure smooth store operations. Preferred candidate profile Graduate/Postgraduate with min 4 years of retail experience Demonstrated ability to achieve sales targets, customer satisfaction goals, and operational KPIs.

📌 Assistant Operations Manager (New Delhi)
🏢 Delhi Duty Free Services (Ddfs)
📍 New Delhi