- Should be able to implement, commission/decommission, configure, deploys, redeploy infrastructure such as Firewalls, Core Switches, Switches, Servers, CCTV, ISPs etc infrastructure.

- Should be able to complete basic structure cabling activity.

- Should be able to commission, configure, troubleshoot, back-up. Active Directory (PDC, SDC) and other Windows servers.

- Should have expertise on virtualization tools such as Hypervisor, VMware, Vbox etc.

- Should manage the entire internal IT Management, IT projects, IT facilities and Vendor Management.

- Running period checks on entire Infrastructure and reporting to Management.

- Maintain entire Office 365 infrastructure; optimal usage of license.

- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

- Ensure initiatives are aligned with all facets of the organization and manage effectively.

- Should be able to suggest and provide various hardware/software solutions addressing new business needs.

- Maintain confidentiality of all employees, customers, and company records.

- Manage, develop, and oversee all IT personnel

- Evaluate and test new software upgrades and implement according to the requirements.

- Maintain current hardware and software inventories; recommend acquisition of additional hardware and software as required.

- Evaluate and recommend hardware configurations, software upgrades, and recent software installations to meet users' needs.

- Develops IT budgets and assists leadership team with the research of IT needs for their respective departments





- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy and security.

- Ensure the Information security process is implemented & train the team org-wide, should know compliance related to ISO 27001.

- Will monitor all services requests, incidents and problems raised through ticket portal and ensure delivery within SLA by IT support staff.

- Will be the L3 escalation point for all requests and incidents and personally responsible for managing and coordinating urgent and complicated support issues.

- Determines the root cause of incidents and implement corrective and preventive action and communicates appropriately to internal teams.

Requirements

- Proven working experience as an IT Manager.

- Should have 8-10 years of experience in IT Support in a Technology company and should have at least 3-4 years of experience in a managerial position.

- Hands-on experience with computer networks, network administration and Server administration.

- Exp with Firewalls & Security, Routers and Switches is required.

- Exp with Active Directory, Windows servers, Virtualization (All versions like Desktop, Server etc.), Server Maintenance is required.

- Exp with Electrical service including UPS, power supply to IT networks, Service support related to App /Laptop/Desktop/Server installation including configuration / OS support etc.

- Exp with Cloud support and Data Back up and maintenance is required.

- Exp with Inventory management of hardware and Software is required.

- Good written and oral communication in English is mandatory.

📌 IT Manager (Hyderabad)
🏢 ENH iSecure
📍 Hyderabad