Key Responsibilities:

- Proactively ensure order processing according to the agreed delivery date with customers, product availability and DC capacity and follow-up until the delivery for the QC customers
- Manage arbitration according to rules predetermined with the business
- Identify out of stock items to take the necessary actions: substitutions, modify delivery date, inform customers and sales team
- Define customer allocations for products with limited available quantities, run what if scenarios and release to DC for preparation
- Ensure seamless order management through

Managing channel/customer Catalogue

Managing the stock norms for each distributor (implement ARS)

Defining the ordering frequency and MOQ by customer

- Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
- Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the sales and finance teams,



and the physical distribution
- According to the organisation, participate in the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
- Management of customer Supply chain scorecards

Minimum Qualifications/ Must Haves -

- Graduate (Engineers preferred)
- 7+ years of experience in Order to Cash role in CPG companies
- Experience of managing B2B /GT accounts
- Working experience of SAP ERP is a must
- Process expertise (sig sigma or similar certifications) is an add on
- Analytics skills and valuable working knowledge in excel
- SAP ERP working knowledge
- Ability to communicate clearly and engage with multiple stakeholders across functions
- Willing to upskill, unlearn and learn

📌 ManagerD GT (Gurugram)
🏢 Mamaearth
📍 Gurugram