Role : Senior Manager/ Chief Manager (Underwriting + Business Analyst)

Location: Lower Parel

Role and Responsibilities

- Group Travel Underwriting

a) Review of risks/proposals including proposals for expat programs through GIFT city

b) Assess risk selection for department and analyse risk pricing to achieve overall targets for the

organization

c) Developing quotations for sharing with channels and clients

- Portfolio Management of group travel segment including tracking of business, LR, market share
- Periodical portfolio review with business team
- Tracking of Business metrics
- Product development- Support on new product requirement gathering, market research
- Other UW Operational activities including Peer audit, maintaining quotation tracker & conversion

Portfolio Performance Analytics

- Monitor and analyse travel insurance portfolio performance across sales channels, geographies, customer segments, and products.
- Develop dashboards and MIS reports to track key portfolio KPIs including:
- Gross Written Premium (GWP)
- Loss Ratio
- Claims Frequency & Severity
- Conversion Rate
- Retention Rate
- Customer Lifetime Value (CLV)
- Portfolio Profitability





- Identify emerging risk trends and recommend portfolio actions.

Customer & Channel Analytics

- Analyse customer acquisition, behaviour, and journey data to improve conversion and retention.
- Evaluate sales channel performance including:
- Direct Digital
- Bancassurance
- Travel Aggregators
- Airlines
- Online Travel Agencies (OTAs)
- Corporate Travel Partners

- Develop customer segmentation frameworks to improve targeting and personalization.

Data Management & Automation

- Design automated reporting and analytical solutions.
- Integrate internal and external data sources for enhanced decision-making.
- Ensure data quality, consistency, and governance standards.
- Collaborate with technology teams to implement scalable analytics solutions.

Business Strategy Support

- Provide actionable insights to senior management for strategic decision-making.
- Conduct portfolio reviews and identify growth opportunities.
- Support business planning, forecasting, and profitability assessments.
- Present analytical findings to business stakeholders in a explicit and compelling manner.

📌 Senior Manager - Travel Insurance (Mumbai)
🏢 TATA AIG General Insurance Company
📍 Mumbai