About LoadShare

LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we’ve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.

Strong financials, stronger ambition: With 800+ Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.

Dual-engine model: We not only operate India’s most versatile last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day — one of the few in India to enable asset cross-utilization across verticals.

Strong Tech: We are in a unique position to cross-utilize the delivery boys across different earning opportunities matching the peaks of various use-cases throughout the day. (ex: grocery peaks at 6-8 am, while bike taxi peaks from 8 to 10 am, etc). In addition to this, our supply chain SaaS platforms power over 1M+ shipments per day.

Strategic partner to India’s digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.

Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital-efficient, tech-enabled logistics engine in the country. We’re now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.





Founders/ Founding team:

Raghu Talluri (CEO) - Formerly at Myntra, McKinsey

Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi

Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco

Roles and Responsibilities

Role Overview

We are looking for a proactive and technically strong Support Engineer to join our
Engineering team. In this role, you will be the first point of ownership for production
stability and issue resolution, ensuring seamless functioning of our logistics platforms.
You will work closely with engineering, product, and operations teams to troubleshoot
issues, improve system reliability, and enhance overall customer experience. This is a high-
impact role where speed, accuracy, and ownership are critical.

Key Responsibilities

- Monitor production systems, infrastructure, and applications for anomalies, errors, and
performance degradation.
- Act as a bridge between engineering and business teams to triage, resolve, or escalate
issues.
- Own incident management end-to-end, including detection, communication, resolution,
and RCA.
- Handle and prioritize incoming support tickets from internal teams and external partners.
- Collaborate with engineering, product, and operations teams for faster debugging and
resolution.
- Proactively analyze logs, metrics, and alerts to identify patterns and prevent recurring
issues.




- Improve alert quality by reducing noise and ensuring actionable monitoring signals.
- Create, maintain, and enhance runbooks, dashboards, and support documentation.
- Support release monitoring and validation to ensure production stability.
- Build scripts or tools to automate repetitive support tasks and improve efficiency.
- Maintain ownership of key service health metrics like uptime, latency, and error rates.

Required Skills :

- 2–5 years of experience in Technical Support, Production Support, or SRE-like roles.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in SQL (MySQL/PostgreSQL) for debugging and data analysis.

- Basic understanding of APIs and tools like Postman.
- Hands-on experience with Linux command line and log analysis.
- Experience with monitoring/observability tools (Grafana, Prometheus, Kibana).
- Understanding of logs, metrics, and system behavior in distributed environments.
- Experience in alert tuning (thresholds, evaluation, noise reduction).
- Strong communication skills with the ability to handle high-pressure incidents.

Good to Have
- Experience with ticketing tools like Jira, Freshdesk, or Zendesk.
- Exposure to cloud platforms such as AWS.
- Basic understanding of distributed systems and microservices architecture.
- Familiarity with messaging systems like Kafka or RabbitMQ.
- Experience in logistics, supply chain, or e-commerce platforms.
- Understanding of incident management practices (ITIL concepts).

What We’re Looking For
- Strong ownership mindset with a bias for action.
- Ability to prioritize effectively in a fast-paced, high-impact environment.
- Curiosity to dig deep into issues and identify root causes.

📌 TSE 2 (Bengaluru)
🏢 Loadshare Networks
📍 Bengaluru