Role & responsibilities

- Revive lost customers, who all were buying in the past and not ordering now.
- Should have experience in customers handled and products sold.
- Develop and maintain robust relationships with existing and potential customers.
- Respond to customer inquiries, complaints, and service requests in a timely manner.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Coordinate with the Sales, Production, Logistics, and Accounts teams to ensure smooth order execution.
- Track customer feedback and recommend improvements to products and services.
- Reconnect with inactive customers and generate repeat business opportunities.
- Prepare customer reports, MIS, and follow-up status reports.




- Resolve customer issues efficiently while maintaining a high level of professionalism.
- Achieve assigned sales, customer conversion and business development targets
- Should have handle pending samples, trials, quotations and inactive customers.
- Willingness and ability to make customer visits (optional)

Preferred candidate profile

- Minimum 5 - 10 years of sales or CRM experience in the B2B sector
- Strong follow-up and negotiation skills
- Good listening and communication abilities
- Experience in new customer acquisition and repeat business

📌 CRM Manager (New Delhi)
🏢 Vin Industries
📍 New Delhi