• Hands-on experience in e-commerce logistics operations, NDR management, and RTO reduction.
• Coordinate with courier partners, especially Shiprocket, to resolve delivery issues, shipment delays, and escalations.
• Track shipments and ensure timely order delivery by proactively following up on pending and delayed shipments.
• Analyze NDR, RTO, delivery success rate, and logistics performance metrics to identify improvement opportunities.
• Require good working knowledge of Unicommerce / Uniware and logistics management platforms.
• Strong coordination, follow-up, analytical, and problem-solving skills to optimize logistics operations and enhance customer satisfaction.
Required Experience, Skills and Qualifications:
- Excellent Excel skills.
- Valuable in written and verbal communication.
- Ability to plan, prioritize, and manage multiple tasks and deliver to tight deadlines.
- Strong problem-solving skills.
- Thorough knowledge of e-commerce platforms like Amazon, Flipkart and other market places will be added advantages.