Dear Candidate,

Greetings of the Day!!!

This is Bansal Patel from ALOIS Solutions.

We have an excellent career opportunity for fresh graduates under our Graduate Apprentice / Train & Deploy program for the position of Graduate Apprentice IT Analyst / IT Service Desk (L1 Support).

We are looking for enthusiastic freshers with excellent English communication skills, good listening abilities, basic computer knowledge and a strong willingness to learn and build a career in IT Infrastructure, IT Support and Service Desk Operations.

No prior IT work experience is required. Selected candidates will undergo a structured 4 to 6 weeks Train & Deploy program covering communication skills, technical fundamentals, customer handling and IT Service Desk processes.

Candidates who successfully complete the training, assessments and selection process will get an opportunity to start their professional journey in the IT Services industry.

Job Details

Role: Graduate Apprentice - IT Analyst (IT Service Desk / L1 Support)

Process: International Technical Voice Support

Experience: Freshers (2023, 2024, 2025 & 2026 Graduates)

Hiring Company / Payroll: ALOIS Solutions

Work Locations: Noida / Chennai / Bangalore

Training Duration: 4-6 Weeks (depending on learning and assessment performance)

Interview Mode: Virtual / Online (location-wise interview arrangements will be communicated separately)

Working Mode: 100% Work from Office

Working Days: 5 days a week

Shift: 24x7 Rotational Shifts

Joining: Candidates should be available to join the training batch as per the scheduled commencement date.

Relocation: Candidates willing to relocate to Noida / Chennai / Bangalore can also apply.

Shift: 24x7 Rotational Shifts (Cab facility will be provided for night shifts within an applicable radius of 25 to 30 Kms, as per company policy)

About the Opportunity

This opportunity is designed for fresh graduates who want to begin their skilled journey in the IT industry through a structured Graduate Apprentice and Train & Deploy program. Selected candidates will receive professional communication and technical training to prepare them for IT Analyst, IT Service Desk and IT Infrastructure Support responsibilities

The training program will have a major focus on English communication, spoken fluency, pronunciation, listening skills, customer handling and professional communication, along with basic IT technical knowledge.

Candidates with excellent English communication skills and a passion for learning are encouraged to apply.

Important: This opportunity is particularly suitable for freshers who want to transition into IT Infrastructure, Technical Support, IT Helpdesk and IT Service Desk careers.

Educational Qualification & Eligibility

Candidates from the following educational backgrounds are eligible:

- B.E. / B.Tech Computer Science / Information Technology.
- BCA Bachelor of Computer Applications.
- B.Sc. Computer Science / Information Technology.
- MCA / MTech
- Other eligible graduate qualifications, subject to project eligibility criteria.

Academic Criteria:





- Minimum 60% marks or 6.7 CGPA in Graduation or throughout academics.
- No active backlogs.
- Eligible graduating batches: 2023, 2024, 2025 and 2026.
- Diploma candidates are not eligible.
- Candidates must have access to a personal PC / Laptop for the training process.

Key Skills Required

Communication Skills Highest Priority

- Excellent verbal and written English communication.
- Good spoken English with fluency and clarity.
- Good pronunciation and vocabulary.
- Strong listening and comprehension abilities.
- Ability to understand and communicate with international customers.
- Positive attitude and willingness to improve communication skills.

Basic Technical Knowledge

- Basic understanding of computer hardware.
- Basic knowledge of Windows Operating System.
- Basic understanding of networking concepts.
- Knowledge of MS Office / Microsoft Office applications.
- Basic computer troubleshooting knowledge.
- Interest in learning IT Service Desk tools and processes.

Other Skills

- Good logical and analytical thinking.
- Problem-solving abilities.
- Customer-oriented approach.
- Professional attitude and willingness to work in a team.
- Strong interest in building a long-term career in IT Support.

Roles & Responsibilities After Successful Training

Graduate Apprentice IT Analyst / IT Service Desk Operations

- Provide Level 1 technical support to global users through phone, email and chat.
- Assist users with basic hardware, software and Windows-related issues.
- Troubleshoot basic network connectivity and system access issues.
- Understand, record and manage technical issues through ticketing systems.
- Log, categorize, update and track incidents.
- Support basic password and account-related queries.
- Resolve user issues within defined Service Level Agreements (SLAs).
- Escalate unresolved issues to the appropriate technical teams.
- Maintain accurate documentation and work logs.
- Deliver excellent customer service and ensure a high First Call Resolution (FCR).

Who Can Apply?

We welcome applications from fresh graduates who are interested in starting their careers in:

- IT Service Desk.
- IT Helpdesk.
- IT Technical Support.
- IT Infrastructure Support.
- Desktop Support.
- IT Operations.
- Technical Voice Support.
- Customer Technical Support.

Candidates with good English communication skills, basic computer knowledge and a willingness to learn are encouraged to apply.

Even if you do not have prior IT industry experience, you can apply for this opportunity!

Future Career Opportunity:

Candidates demonstrating good performance may have an opportunity for employment conversion to the end client's payroll after six months,



subject to business requirements, performance and applicable approvals. This is not guaranteed.

Important Information

- No registration fees or placement charges are applicable.
- Candidates must be genuinely interested in completing the entire training and assessment program.
- Candidates must be comfortable with 100% Work from Office.
- Candidates must be willing to work in 24x7 rotational shifts.
- Relocation to the assigned location may be required.
- Selection is based on eligibility, communication skills, assessment results and interview performance.
- Meeting the eligibility criteria does not guarantee final selection.
- Training commencement is subject to the required batch strength and successful completion of the selection process.

Interview Process:

3 Rounds:

a. SEG Round (Communication screening)

b. Technical Round

c. Client Round

About ALOIS Solutions (https://www.aloissolutions.com/):

ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company providing staffing, workforce and technology solutions to organizations across multiple global markets.

We thrive on embracing challenges as catalysts for growth and innovation. Our core expertise lies in providing strategic and customized solutions to meet the evolving workforce and technology requirements of our clients.

ALOIS Solutions has a global presence across USA, Costa Rica, UK, Netherlands, Poland, India and Australia, with experience supporting organizations across multiple countries and industries.

We are committed to building strong, long-term partnerships while connecting talented professionals with rewarding career opportunities.

For more information: ALOIS Solutions - (https://www.aloissolutions.com/ )

Interested Candidates Share Your Details

If you are interested in this opportunity, kindly share your updated resume along with the following details at the email IDs mentioned below:

Email IDs:

[email protected]

[email protected]

[email protected]

[email protected]

Candidate Information:

1. Full Name:
2. Contact Number:
3. Alternate Contact Number:
4. Email ID:
5. Current Location:
6. Preferred Job Location (Noida / Chennai / Bangalore):
7. Highest Educational Qualification:
8. College / University Name:
9. Graduation Passing Year:
10. Overall Percentage / CGPA:
11. Class 10th Percentage:
12. Class 12th Percentage:
13. Any Active Backlogs (Yes / No):
14. Are you comfortable with 24x7 rotational shifts? (Yes / No):
15. Are you comfortable with 100% Work from Office? (Yes / No):
16. Are you willing to relocate if required? (Yes / No):
17. Do you have a Personal Laptop / PC for training? (Yes / No):
18. How soon can you join the training program?

Note: Please share your updated resume and ensure all the above information is accurate.

We look forward to connecting with enthusiastic fresh graduates who

are ready to learn, grow and build a successful career in the IT industry.

Start Your IT Career Journey with ALOIS Solutions!

📌 IT Service Desk Analyst(Fresher) Excellent English Communication Skill (Noida)
🏢 ALOIS Solutions
📍 Noida