Greetings from Naukri.com!!

Availity India Private Limited is hiring for Client service support specialist role.

Below are the details FYR:

Job Location: Bangalore

Experience: 1-4 Years

Skill Set: International inbound voice process, Rotational shifts.

Kindly note this is not a Walk-In. Only shortlisted candidates would be invited for the interview post this application.

Job Description:

Key Responsibilities

- Professionally manage in-bound and outbound international customer calls.
- Ensure compliance with company policies and procedures during all customer interactions.
- Execute assigned tasks in line with the latest work instructions and process updates.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Achieve daily productivity and quality targets consistently.
- Accurately document all customer interactions in the designated platform.
- Initiate post-call actions such as ticket submissions for password resets,



account unlocks, etc.
- Ensure compliance with data integrity guidelines and the companys information security policies

Required Qualifications

- Have at least 1-5 years of prior international call center experience.
- Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) Preferrable
- Experience handling customer interactions through voice, email, chat, or ticketing systems.
- Experience working in a fast-paced, high-volume customer support environment.
- Should have excellent communication skills, active listening skills, valuable typing and MS office proficiency
- Open to work in US shift (India night shift)
- Open to work from office (Monday to Friday)

Any graduate.

Regards

Team Naukri

📌 Client service support | Direct position with Availity India Pvt Ltd (Bengaluru)
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