ServiceNow SOMT Developer

Telecom service order development and integration

Develop and test ServiceNow service-order workflows, integrations and workspace configuration. Translate approved stories and designs into maintainable components that support manual fulfilment now and provide extension points for future automation.

Programme context

The programme establishes ServiceNow Order Management for Telecommunications (SOMT) for offnet broadband and low Earth orbit satellite access services. Orders arrive through an upstream integration layer using TMF641. The first release combines manual fulfilment, a native Build team workspace, lightweight service inventory and outbound notifications. Delivery progresses from Create to Cease, bounded MACDs, in-flight amendments and cancellations.

Responsibilities

Configure service-order intake, validation, decomposition and fulfilment using approved service specifications, relationships, rules and reusable flows or subflows.

Implement TMF641 request and response mappings, order status and milestone events, and tactical TMF638-style service-inventory notifications through the agreed mediation layer.

Build manual tasks, approvals, queues and native workspace forms for Build engineers to record supplier references, service identifiers, fulfilment data and exceptions.

Implement Create, Cease and approved change journeys with state validation, audit history and controlled recovery. Distinguish in-flight order amendments from changes to an active service.

Implement correlation, validation, authentication, duplicate handling, retries and diagnostic logging. Keep order events and service-inventory events distinct.

Work with the architect and modeller on catalogue mappings, stable identifiers, inventory updates and model version compatibility; reproduce platform gaps using agreed payloads.

Own component, API contract,



negative-path and regression tests before each release. Support client-led SIT, UAT and operational testing with evidence, diagnosis and correction of assigned defects.

Maintain reviewed source and configuration, deployment packages, rollback guidance and technical notes. Assess affected components when platform patches or API contracts change.

Demonstrate delivered features and coach client developers through code walkthroughs, small changes, testing and troubleshooting. Senior developers also lead component reviews and mentor

Essential experience and skills

Hands-on ServiceNow development with demonstrable telecom order-management or service-fulfilment implementation experience. Explain the components you personally configured, coded and tested.

JavaScript and ServiceNow scripting, including Script Includes, Business Rules, GlideRecord, access controls and maintainable server-side logic.

Flow Designer or equivalent supported workflow configuration, reusable actions and subflows, task dependencies, approvals and exception handling.

REST and JSON integration development, schema validation, authentication and asynchronous event handling; practical understanding of TMF641 service orders and TMF638 inventory concepts.

Working knowledge of CFS and RFS specifications, catalogue-driven decomposition and service-inventory relationships; ability to follow approved source-to-target mappings.

Native workspace and form configuration, reproducible API tests using tools such as Postman,



regression testing, peer review and controlled deployment practices.

Clear technical documentation and the ability to work with business analysts, modellers, architects and client test teams across locations.

Desirable experience

ServiceNow Automated Test Framework, UI Builder, source-control integration and application or update-set deployment experience.

Telecom CMDB or TSOM exposure; broadband, CPE or satellite-access domain knowledge; experience investigating platform-version compatibility.

Relevant ServiceNow administration or application-development certifications. Vendor-controller integration experience is helpful for future phases.

Expected deliverables

Reviewed workflows, integration scripts, workspace configuration and implementation notes linked to approved stories.

Reusable tests, sample payloads, regression evidence and diagnostic information for each release.

Versioned deployment and rollback assets, plus walkthroughs that enable client developers to maintain the delivered components.

Evidence to discuss at interview

Walk through a service order you implemented, including decomposition, a failed or repeated API request, the inventory outcome and the tests used. Explain your personal contribution and one production or SIT defect you diagnosed. Use sanitised examples only.

Delivery boundaries

Initial southbound fulfilment is manual. This role supports the client integration boundary and client-led programme testing; automated network adapters and a separate bespoke portal require an agreed future scope.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow SOMT Developer (Chennai)
🏢 Ibu
📍 Chennai