Role & Responsibilities:

- Ensures end to end smooth running of First mile and last mile logistics operations for the zone/area
- Responsible for all the SLAs & TAT adherence committed to various clients/customers
- Handles the continuous improvement projects w.r.t., cost service and employee productivity
- Network level planning
- RCA and CAPA: Identifying problems- Using data and information carrying out analysis - Action plan - Implementation Following up and monitoring action plan
- NSL application and their importance
- Unit ergonomics for managers/ recent joiners and there training needs for overall development
- Visit all centers of AOR - Increase overall worker/business partner pool; other worker groups at SCs Technology/Innovation/Process simplification.




- Champion the design and implementation of equipment at the Last Mile and within SCs to reduce effort for staff/off rolls • Achieve SC On roll CPK targets for loads handled from SCs - Achieve Own Vehicle Utilization targets at PAN India Level - Achieve SC Incentre productivity, Improve space throughput of SC network
- Close coordination with fleet team & Business partners to enforce capacity plan
- Identify Issues / Risk Matrix, and raise alerts / “flags” as-and-when required and drive for closure
- Arrange meetings with cross functional teams and resolve the issues on time
- Assist the Director Operations in developing communications protocols, processes, workflows & improvise same and implement, in coordination with other ground team members.
- Monitoring security parameters across region and ensures no unlawful activity occurs

📌 Director- Service Centre Operations (Last Mile) (Chennai)
🏢 Delhivery
📍 Chennai