Position: Senior Customer Success Executive

Location: Chennai

Experience: Minimum 3 Years

Employment Type: Full-time

Joining: Immediate Joiners Preferred

What You'll Do

* Manage and strengthen relationships with existing clients

* Act as the primary point of contact for customer requirements and concerns

* Identify and convert upselling, cross-selling, renewal, and repeat business opportunities

* Achieve assigned sales and revenue targets

* Build and maintain a strong sales pipeline

* Drive customer retention, engagement, and satisfaction

* Understand client requirements and coordinate with internal teams for smooth execution

* Handle customer concerns and ensure timely resolution

* Follow up with clients for new requirements and business opportunities

* Prepare quotations, proposals, presentations, and client-related documents when required

* Maintain customer, sales, follow-up, and conversion reports

* Track customer-success and sales KPIs

Note:



Generate recent leads through cold calling, prospecting, referrals, networking, and other lead-generation activities.

What We're Looking For

Minimum 3 years of experience in Customer Success, Client Relationship Management, Account Management, Business Development, or Sales

Strong sales-oriented mindset

Excellent communication and relationship-building skills

Strong negotiation and persuasion skills

Experience in upselling, cross-selling, client retention, and revenue generation

Good problem-solving and follow-up skills

Ability to manage multiple clients and priorities

Proficiency in MS Office, email communication, and CRM tools

Proficiency in Zoho CRM and ability to manage customer records, follow-ups, sales pipelines, and reports

Willingness to travel for client meetings when required

Immediate joiners preferred

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