We are looking for a skilled TechnicaSupport Engineer with 2-4 years of experience in VoIP technologies. The candidate should have a good understanding of SIP protocols, Asterisk, FreeSWITCH, Linux and networking concepts. The role involves troubleshooting VoIP-related issues, providing technicasupport, and ensuring smooth communication services for clients.
Key Responsibilities
- Provide technicasupport and troubleshooting for VoIP-related issues.
- Diagnose and resolve SIP registration, calconnectivity, calrouting and audio-quality issues.
- Monitor and troubleshoot Asterisk and FreeSWITCH-based VoIP systems.
- Analyze SIP logs and calflows to identify technicaissues.
- Troubleshoot RTP, UDP, TCP/IP and network-related problems.
- Work with Linux-based servers and perform basic system administration.
- Handle technicasupport tickets and ensure timely issue resolution.
- Coordinate with development and engineering teams to resolve complex issues.
- Provide technicaassistance to internationaclients.
Required Skills Qualifications
- 2-4 years of experience in TechnicaSupport, preferably in VoIP/Telecom.
- Good knowledge of SIP protocols and VoIP architecture.
- Hands-on experience with Asterisk and/or FreeSWITCH.
- Robust understanding of Linux commands and troubleshooting.
- Knowledge of networking concepts, including TCP/IP, UDP, RTP and DNS.
- Experience with SIP debugging, call-flow analysis and troubleshooting.
- Familiarity with Wireshark, SIP logs and packet analysis tools.
- Good analytical, communication and problem-solving skills.
Preferred Skills
- Experience with OpenSIPS or Kamailio.
- Knowledge of VoIP gateways, SIP trunks and SBC.
- Experience handling internationaclients and technicasupport tickets.
Location :- Ahmedabad
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.