Job Description

Incident Manager - Own and coordinate the end-to-end incident management process to restore business services as quickly as possible , minimize business impact, and ensure effective communication and escalation during critical incidents

Experience

1. 5+ years in IT Operations, Service Management, Production Support, or Application Support.
2. 2+ years managing Major/Critical Incidents in complex enterprise environments.
3. Experience with tools such as ServiceNow, Jira, Confluence, Monitoring Platforms (Centreon, Dynatrace, etc. ) preferred
4. Experience coordinating cross-functional teams across infrastructure, applications, security, and business stakeholders.

Technical Skills

1. Incident Management
2. Major Incident Handling
3. Problem Management
4. Change Management
5. SLA KPI Management
6. Monitoring and Alerting Platforms
7. IT Service Management (ITSM)
8. Disaster Recovery Business Continuity awareness

Soft Skills

1.



Robust leadership during crisis situations
2. Excellent verbal and written communication
3. Stakeholder management
4. Decision-making under pressure
5. Conflict resolution
6. Facilitation of technical and business discussions
7. Strong organizational and coordination skills

Total Experience Expected: 06-08 years Qualifications

1. Bachelors degree in Information Technology, Computer Science, Engineering
2. ITIL Foundation certification (mandatory/preferred).
3. ITIL Incident Management, Problem Management, or Service Operations certifications are advantageous.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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