Own the replacement process end to end, with clean stock tracking.

Run returns and replacements across the dealer network, lead the RMA team, track every shipment and report defect patterns.

What you will do:

- Handle the RMA (Return Merchandise Authorisation) and replacement process end to end for Prime AssetSource products across dealer networks.
- Lead the RMA team: assign cases, track open tickets and make sure every replacement is resolved within the committed SLA.
- Track replacement shipments: inward defective units, outward replacements, courier coordination and customer acknowledgement, with clean audit trails.
- Prepare daily reports on RMA volume, pending cases, replacement stock, defect categories and root-cause patterns, and escalate recurring issues.
- Communicate professionally with customers,



dealers and internal teams (Sales, Dispatch, Accounts) so no complaint is dropped and every case is closed with proper documentation.

Key skills: RMA Management, Replacement Handling, Reverse Logistics, Stock Reporting, Team Management, MS Excel (Advanced), Shipment Tracking, Customer Communication, IT Hardware Basics, Root Cause Analysis

Education: Diploma / any graduate

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 RMA Engineer - Returns & Replacement Management (Bengaluru)
🏢 Prime Assetsource
📍 Bengaluru