Job Summary

We are looking for a energetic, confident and result-oriented Centre Head to manage the overall operations, service delivery and business performance of our preschool and daycare centres.

The ideal candidate should be a people-oriented leader capable of managing teams, maintaining high standards of child safety and care, building solid parent relationships, driving admissions and retention, and achieving centre-level business targets.

Key Responsibilities

1. Centre Operations & Administration

- Manage the day-to-day operations of the centre and ensure smooth and efficient functioning.
- Maintain high standards of cleanliness, hygiene, infrastructure and overall centre upkeep.
- Ensure adherence to organisational policies, operational processes and quality standards.
- Manage centre documentation, records, staff schedules and administrative activities.

2. Team Leadership & Staff Management

- Lead, supervise and motivate the centre team to ensure effective performance.
- Monitor staff attendance, performance, discipline and productivity.
- Ensure adequate staff deployment and effective coordination across all functions.
- Build a positive, accountable and service-oriented team culture.

3. Parent Relationship & Customer Service

- Manage parent interactions and ensure professional and timely resolution of queries and concerns.
- Build strong parent relationships and ensure a positive experience for children and families.
- Handle parent counselling, feedback and escalations effectively.
- Drive parent satisfaction, engagement and customer retention.

4. Admissions & Business Growth

- Support and drive centre admissions,



lead conversion and occupancy targets.
- Ensure effective follow-up with prospective parents and convert enquiries into admissions.
- Identify opportunities to improve enrolments, retention and centre-level revenue.
- Work towards achieving assigned business and operational performance targets.

5. Child Safety & Quality Standards

- Ensure the highest standards of child safety, security, hygiene and care.
- Monitor daily activities and ensure compliance with prescribed safety and operational protocols.
- Maintain a child-friendly, safe and well-organised learning and daycare environment.

6. Management Coordination & Reporting

- Coordinate with the central management team for operational and business requirements.
- Share regular updates on admissions, occupancy, staffing and centre performance.
- Take ownership of centre-level challenges and ensure timely resolution.

Candidate Requirements

- Graduate in any discipline.
- 46 years of relevant experience in preschool, daycare, education, retail, hospitality, hotels, airlines, branch operations, customer service or centre management.
- Candidates with experience in hotel operations, guest relations, hospitality or airline services will be preferred.
- Strong leadership, communication and interpersonal skills.
- Excellent team management and problem-solving abilities.
- Ability to handle parents, customers and staff professionally.
- Strong business orientation with the ability to drive admissions, customer retention and targets.
- High ownership, accountability and result-oriented approach.
- Good administrative, organisational and operational management skills.

📌 Center Head (Noida)
🏢 Ipsaa Holdings
📍 Noida