Your Role and Responsibilities:

As Process Analyst - Order to Cash (O2C) in Collections, you are responsible for processing Accounts Receivable. You should be flexible to work in shifts.

Your primary responsibilities include:

- Manage order fulfilment, Collecting and applying Cash payments
- Identify duplicate records in the Vendor Invoice receipt, verify and process the invoice
- accurately and in timely manner
- Match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce
- aging of invoice
- Ensure to be SOX compliant - e.g. documents to be posted after due Approval
- Handle manual and automatic payment requests along with verification and payment run
- proposal
- Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations
- Handle queries through calls and Email follow-ups.
- Investigate unapplied payments, rectify them, and ensure proper allocation.
- Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
- Adhere to client SLA's (Service Level Agreements) and timelines.

Required Education:

Bachelor's Degree

Preferred Education:





Master's Degree

Required Technical and Professional Expertise:

- Commerce graduate with a minimum of 2-4 years of experience in Order to Cash (O2C) and collections, basic accounting knowledge, and understanding of various accounting principles.
- Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
- Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
- Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

Preferred Technical and Skilled Experience:

- Proficient in MS Office applications and any ERP software as an end-user.
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. (Added)

Years of Experience:2 - 4

📌 Process Associate Order Management - Health Care (Voice) (Gurugram)
🏢 IBM India Pvt.
📍 Gurugram