Role & responsibilities

- Provide L1/L2 desktop support to end users for hardware, software, and network issues, both on-site and remotely.
- Install, configure, and upgrade Windows OS, MS Office, Microsoft 365, and business applications.
- Troubleshoot and repair laptops, desktops, monitors, printers, UPS units, and other peripherals.
- Resolve LAN, Wi-Fi, VPN, and internet connectivity issues and escalate unresolved problems promptly.
- Manage user accounts, password resets, and access permissions in Active Directory and Microsoft 365.
- Maintain the IT asset inventory and track issuance (outward) and return (inward) of all equipment.
- Handle IT onboarding and offboarding, including system setup and asset handover for joining and exiting employees.
- Log, track, and close support tickets within SLA, keeping transparent documentation of every resolution.
- Coordinate with OEMs and vendors (Dell, HP, Lenovo) for warranty claims, repairs, and AMC support.
- Make sure antivirus, security patches, and system updates are applied regularly across all endpoints.





Preferred candidate profile

- Graduate or diploma in IT / Computer Science (BCA, B.Sc IT, B.Tech, or Hardware & Networking diploma).
- 13 years of experience in desktop support or IT helpdesk; freshers with strong hardware knowledge may also apply.
- Strong hands-on knowledge of Windows 10/11, MS Office, Outlook, and Microsoft 365.
- Good understanding of hardware troubleshooting, OS installation, and system imaging.
- Basic knowledge of networking (TCP/IP, DNS, DHCP, LAN/Wi-Fi) and Active Directory.
- Familiar with remote support tools such as AnyDesk, TeamViewer, or RDP.
- Experience with IT asset management and maintaining inventory records in Excel.
- Certifications like CompTIA A+, CCNA, or MD-102 will be an added advantage.
- Good communication skills and a patient, user-friendly attitude.
- Willing to work from office in [Location] and support in rotational shifts or on weekends when required.

📌 Desktop Support Engineer (Noida)
🏢 Highlands Info Tech
📍 Noida