Dear Candidates,

Greetings from People Staffing Solutions.

We have an urgent opening for Quality & Training Manager

Location: Gurgaon
Experience: 8+ Years As QA Manager BPO Voice only
CTC: Up to 16 LPA
Qualification: Graduate
Process: International
Shift: 24/7 Rotational
Working Days: 5 Days a Week
Transport: One-way Cab Facility
Notice Period: Immediate to 30 Days

About the Role

We are looking for an experienced Training Manager to lead training operations, develop high-performing trainers, improve new-hire performance, and ensure training effectiveness across an international process.

Key Responsibilities

- Lead, coach, and manage training staff to achieve performance and business objectives.
- Oversee new-hire training, batch performance, trainer productivity, and recent-hire attrition.
- Develop and implement training plans aligned with business requirements and operational goals.
- Evaluate training effectiveness and drive continuous improvement initiatives.
- Conduct classroom observations and provide coaching, mentoring, and developmental feedback to trainers and trainees.
- Analyze quality trends, audit findings, and performance metrics to improve training outcomes.
- Monitor trainee attendance, progress, readiness,



and performance throughout the training lifecycle.
- Maintain accurate training records, performance reports, and administrative documentation.
- Collaborate with Operations, HR, clients, and other stakeholders to address training needs.
- Present training performance metrics and improvement plans to internal stakeholders and clients.
- Ensure consistent communication, effective facilitation, and adherence to training standards.

Required Skills

- 8+ years of relevant professional experience, preferably in BPO training and development.
- Strong leadership, coaching, and team management capabilities.
- Excellent verbal and written communication skills.
- Experience managing new-hire training, trainer performance, and training effectiveness.
- Strong analytical skills and a metrics-driven approach to performance improvement.
- Excellent presentation, facilitation, and stakeholder management skills.
- Ability to work in a 24/7 rotational shift environment.

Interested candidates: Share your updated CV via DM for further details.

To get your interview scheduled, please connect.

- HR Dolly - (phone hidden) - [email protected]

Best Regards,

HR Team

📌 Quality Analyst Manager- BPO Voice | 16 LPA | Gurgaon (Gurugram)
🏢 People Staffing
📍 Gurugram