- Guest Greeting & Seating: Welcome guests warmly upon arrival, seat them comfortably, and manage reservations or waitlists.
- Menu & Product Guidance: Maintain deep knowledge of food items, ingredients, preparation methods, daily specials, and wine/drink pairings to make tailored recommendations.
- Order Taking & POS Entry: Accurately record food and beverage orders (often via a POS system like MICROS), noting guest preferences, allergies, and special dietary needs.
- Service Delivery: Serve courses and beverages promptly, check back with guests during the meal to ensure satisfaction, and transparent or re-lay tables as needed.
- Kitchen/Bar Coordination: Communicate closely with chefs, senior GSAs, and bartenders regarding order timing, re-cooks, or 86'd (out-of-stock) items.
- Billing & Payments: Present accurate bills, handle cash or credit card transactions, and process payments promptly.
- Guest Recovery: Handle minor complaints or feedback with empathy and escalate complex issues to the Restaurant Manager or Senior GSA.
- Cleanliness & Safety: Maintain high standards of personal hygiene, uniform presentation, table hygiene, and compliance with local liquor laws and food safety policies.

📌 GSA - Guest Service Associate - Restaurant (Nagpur)
🏢 Restaurant
📍 Nagpur