Lead a 40-member desktop support team: motherboard repair, onsite and remote troubleshooting.

Lead a 40-engineer desktop support team, supervise component-level repair, own onsite deployments and remote support across India, and build SOPs.

What you will do:

- Lead and manage a team of 40 desktop support engineers: assign tickets, monitor SLAs, review resolution quality and drive daily productivity.
- Perform and supervise motherboard-level repair, component-level diagnostics (SMD/PTH) and end-to-end desktop troubleshooting.
- Own onsite support deployments for institutional and dealer clients: bulk installations, setup, commissioning and post-delivery issue resolution.
- Deliver remote support for customer queries across India: software, drivers, networking (LAN/Wi-Fi), peripherals and hardware.
- Build SOPs, train junior engineers,



track issue patterns and report daily and weekly performance to management.

Key skills: Desktop Assembly, Motherboard Repair, Hardware Troubleshooting, PCB Diagnostics, SMD / PTH Components, Remote Support, Onsite Support, LAN / Wi-Fi Troubleshooting, Team Management, OS Installations, Peripherals

Work mode: Work from office + onsite visits as required

Education: Diploma / ITI / B.Sc / B.E in Electronics, Computer Science or Hardware Networking

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Lead Desktop Support Engineer (Bengaluru)
🏢 Prime Assetsource
📍 Bengaluru